#1 MOBILE SPOT I FIX PHONES (Certified Repair SAN ANTONIO) iPhone, iPad, Samsung, Motorola, LG, Tablets, Laptops and more.

Business reply on Google

Hello Malaezha, we’re sorry to hear about your experience. This does not reflect the level of service we aim to provide. When a device has multiple issues, we may recommend additional repairs only if we believe they are needed for the phone to work properly, but customers are never required to accept them. Our goal is always to be honest and transparent before doing any work. We also stand behind our repairs. If your phone is having screen issues or blacking out after service, please bring it back to our store with your receipt so we can inspect it and determine what may be causing the problem. We would appreciate the opportunity to check the device and help make this right. Thank you.

Business reply on Google

Hi, thank you for your feedback. We’re sorry to hear about your experience. After reviewing our records, the repair was completed in December 2025, which is now well beyond our 14-day warranty period. We did not receive any follow-up or report of issues during that time, and we always encourage customers to return promptly so we can address concerns immediately. Additionally, iPads do not have externally visible screws on the screen assembly, so missing screws cannot be identified without reopening the device. Given the time gap of over 3 months, along with the device being cracked and the screen coming out later, it is difficult for us to determine what may have occurred after the original repair. That said, we stand behind our work and are always willing to help. If you’d like, you can bring the device in and we’ll be happy to take a look and see what we can do. Thank you.

Business reply on Google

We appreciate your feedback, but we want to clarify the situation for accuracy. We only repaired your screen, and at the time of pickup your phone was fully working and you were satisfied with the repair. We also provided a free phone case as a courtesy to ensure your device stayed protected. When you later mentioned a camera concern, we kindly asked you to bring the phone back so our certified technician could inspect it at no cost. Unfortunately, you never returned for the follow-up. We are always committed to honest, high-quality phone repairs and customer satisfaction here at Mobile Spot iFix Phone. If you’re still experiencing any issues, we welcome you to visit our store so we can take care of it right away. Thank you for giving us the chance to clarify, we’re here to help anytime.

Business reply on Google

Thank you for your feedback. We're sorry to hear about your experience. When you visited, your phone was already dismantled, and unfortunately, no model number or specific details were provided. Our technician asked questions simply to understand the issue and device model , this is a standard part of our process to ensure accurate diagnosis and repair. We’ve found that sometimes customers attempt to repair their phones themselves and, when unable to complete the repair, bring the device to us. In these cases, gathering proper information becomes even more important, as previous handling may affect the device’s condition. We always strive to provide quality service, and clear communication is key to that. If you'd like to return with the device model and any other details, we’d be happy to assist further.

Business reply on Google

We’re sorry to hear about your experience. We take customer satisfaction very seriously and always aim to provide high-quality repairs. If there was any issue with your repair, we’d love the opportunity to make it right. Please reach out to us directly so we can better understand what happened and find a solution for you. Thank you for your feedback.

Business reply on Google

Our phone repairs come with a 14-day warranty, but it's important to note that this warranty does not cover physical damage or water damage. This means that if your phone experiences any issues related to physical damage (such as a cracked screen, damaged buttons, or a broken casing) or water damage (such as liquid ingress leading to malfunctions) within the 14-day warranty period, the repairs for those specific issues will not be covered under the warranty.

Business reply on Google

Dear Helloid , our engineers have 10 years of experience in fixing phones so by looking at phone we can give you the estimate without wasting time.

Business reply on Google

Hi Matt You brought phone in once few weeks before we gave you price you did not want to get it fixed then you tried fixing your self and brought back phone in dead condition so we told you there is a possibility of your phone fired up.

Business reply on Google

Hi Monisha , we have 14 days warranty on all our fixes.