π¨ Hotels & Travel Β· San Francisco
total experiences
replied on google
AI-classified. Tap a category to filter the experiences below.
Shared bathrooms were dirty and some guests were unclothed in common areas
Business reply on Google
Hello Chang Lee, Thank you for sharing your detailed feedback with us. We appreciate your insights and are sorry to hear about the challenges you faced during your stay. Your comments about the facilities and neighborhood are valuable, and we'll take them into consideration as we strive to improve our guests' experience.
App key failed twice, stranding customer outside building
Business reply on Google
Hello Ryan, Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience and the issues you encountered during your stay. We take your concerns seriously and will address them with our team to ensure improvements are made.
Poor check-in process and lack of on-site staff support
Business reply on Google
Thank you sincerely for taking the time to share your detailed feedback with us, Masa. I'm truly sorry to hear about the difficulties you experienced during your stay. Please accept our heartfelt apologies for the inconvenience this caused. Your insights are incredibly important to us, and weβre committed to addressing the issues you've raised so we can provide a better experience for our future guests. Your honesty helps us grow, and we deeply appreciate it.
Room was too cold, causing illness and ruining vacation
Business reply on Google
Thank you for sharing your experience with us, Elena. Weβre really sorry to hear that you and your boyfriend didnβt have the stay you hoped for, especially since it affected your vacation. Your feedback means a lot, and weβll be looking into the issues to help make future stays better for our guests.
Room was rundown, noisy, and had stained sheets.
Business reply on Google
Hello Sol, Thank you for sharing your detailed feedback. We're sorry to hear that your stay did not meet your expectations and appreciate your comments on the areas needing improvement. Your insights are valuable as we strive to enhance our guest experience. Best regards, The 1906 Mission Team
Hotel transferred guest, then tried to evict them
Business reply on Google
Hello Alison, Thank you for sharing your experience with us. We're sorry to hear about the challenges you faced during your stay and appreciate your feedback on the communication issues and facilities. Your comments will help us improve our services and coordination for future guests. Best regards, 1906 Mission Team
Incorrect check-in instructions and non-functional keys caused access issues.
Business reply on Google
Hello Amartya, Thank you for sharing your experience with us. I'm truly sorry to hear about the issues you encountered with the check-in process and room access. Your feedback is invaluable, and we will work diligently to address these concerns. Best regards, [Your Name]
Loud noise, faulty app, and no staff support
Business reply on Google
Hello Riccardo, Thank you for sharing your feedback. We're sorry to hear about the issues you encountered with the beeping sound and the door app. Your comments are important to us, and we'll work on improving these aspects to enhance our guests' experience. Best regards, The 1906 Mission Team
Did not receive check-in instructions and struggled to contact owners
Business reply on Google
Hi Jack, thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the check-in process and the safety concerns you encountered. We will address these issues to ensure a better experience for our guests in the future. We appreciate your valuable input.
No human service or staff available; noisy street
Business reply on Google
Hi Jim, thank you for taking the time to share your feedback regarding your recent stay with us. We're glad to hear that you found our room cute and our bed comfortable. However, we're truly sorry to learn that your experience fell short of expectations in other aspects. We sincerely apologize for any inconvenience caused by the lack of personalized service during your stay.
Hotel required app download and ignored all customer communications
No staff, manager lost belongings, and safety concerns
Hotel room lacked basic amenities and had security issues
Business reply on Google
Hi Nicole. We are sorry to hear about the challenges and inconvenience you encountered during your stay at our property. It seems that our third party booking partner was not able to set your expectations properly that our property is remotely operated and has shared bathrooms. We hope you were able to receive our pre-arrival email, sms notifications. That could have helped you navigate to visit our website and was able to get all information you need. Rest assured other matters mentioned is taken cared. We are looking forward to serve you again on your next visit. Thank you.
Hotel room lacked basic amenities and private bathroom facilities
Business reply on Google
Hi Shay, We tried going back to our records to check your booking history for us to review. Unfortunately, we do not see your name listed on our guest diary. Our property has a shared kitchen/pantry where Fridge is available and microwave, as well as other basic kitchen materials for our guests to use. Shared bathrooms are always clean as our staff is scheduled to do rounds on strict time interval. We hope to see you and experience our property to really feel the warm and worth of evey penny you may spent. Best regards from Management and Staff of 1906 Mission.
Hotel refused refund for medical emergency cancellation.
Business reply on Google
Hi Kurtis, Thank you for your review. We check the history of your reservations and we found out that it is in the terms and conditions that clearly states the rules that corresponds to booking and payment refunds. We are sorry on the inconvenience, We are making sure that our guests are fully aware on the regulations in all electronic portals that they will make transactions with prior confirmation.
Dark and smelly room, construction noise, and rude staff.
Construction noise disrupts sleep starting at 5 AM.
Business reply on Google
We are so sorry to hear this, Raphael. We are working with our neighbors to minimize the impact of the construction noises. However, this might not always have the outcome we are hoping for. The good news, though, is that as soon as the construction is over we will have a nice addition to the neighborhood. We hope you will consider coming back sooner or later. Thank you for reviewing us.
Unsafe location with trash and homeless people
Unsafe and dirty area with trash and suspicious people
Hotel refused refund for booking cancelled due to travel ban