A&A Electronics
💻 Tech Services · Chicago
total experiences
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Experiences
Television arrived after two years with physical damage and functional defects.
Business charged unauthorized fees and failed to repair the television.
Business reply on Google
Hi Ms Limsem we appreciate your response. You are not listed on this customer account. The Customer and I need to get to the bottom of this and make things right. I know from reading the review why you are writing it. I will extend your warranty until March 1st at 12:00 at 12:01 a.m, , according to the terms on the sign invoice because we expect a long life from our repair not because of this review the original customer must call for an appointment and return the TV set to the store. This dreadful and regretful situation is associated with a male. My staff and I have always spoken to a man. To protect him, I will refer him as the man.The conclusion of this issue, the man paid for the repair and signed the final invoice satisfied with the repair NO changes from the first invoice that the man signed. That invoice included the estimate of the TV repair cost plus tax and shipping and handling of the part a charge from part distributor, Not Shipping and Handling of the TV Set as you stated in your Review. That is one of the misunderstandings. We called the Police at the delivery site,the man refused to pay the repair cost and would not let him and I return to the store to review and co
Repair shop held television for months and attempted unauthorized extra charges.
Business reply on Google
Corleatha, I’m truly sorry for the inconvenience you experienced. We strive to provide the best service possible, and it's clear we fell short in this instance. I'll personally look into your case and work to resolve it. We appreciate your feedback as it helps us improve.
Long repair time and poor quality of work on television.
Business reply on Google
Hi Robert, Thank you for your review. Reviews help us serve the customers. We always evaluate reviews We keep in mind that the customer is always right and what we did or didn't do correctly to earn their approval. Most NEW TVs have tape around the bezel to hold the screen on for shipping. We also put tape on the bezel to secure the screen until the adhesive take hold to keep the screen from moving during customer pickup. Mr. Robert picked up the TV seen to be satisfy and signed the that statement of approval. The next day you called with two concerns which one of them was the tape. We responded, you had a warranty. You never bought it back, denying us the opportunity to correct the problem. Next You bought the TV in on July 1 holiday week pick it up July 23 12-14 working days is not a month. 2. you have a 43" dead TV you apoval the repair price before the repair There is NO PROFIT IN REPAIRING THIS MAJOR REPAIR FOR US OR THE PARTS DISTRIBUTORS which made it hard to locate the parts, as we told you by phone. A NOTICE IS AT THE TOP OF OUR INVOICE NEXT TO OUR NAME AND ADDRESS WARNING ABOUT THE DELAY OF PARTS. We depend on Parts Distributors to supply Parts. We fail because we didn't
Business charged unfair storage fees after taking an initial deposit.
Business reply on Google
Hi Mr. Mohammad I appreciate your review. I value reviews highly. My records show a $55.00 deposit. We had agreed on the repair price of the TV repair cost. The increase total price includes Tax and shipping and handling which are clearly stated on the signed invoice. You stated you didn't want to pay because you pay only $200.00. $55.00 doesn't Cover the total cost of the repair. When you agreed on the price we invested more than you did to complete the repair. Negotiating after the repair is a great tactic. Unfortunately a 50'' TV there is no wiggle room. I also look up the MSRP cost and the selling cost of the TV. The final offer I text you proof of the cost of the TV $392.55 plus tax. our offer was $175.00 PLUS S/H AND TAX AFTER NO RESPONSE FROM YOU I SENT YOU THE STOREFEES CHARGES AND STILL NO REPONSE UNTIL NOW? We love you and hope you give us another change you are a Very Important Customer and in our Repair Family(VICRF).
Business owner attempted to overcharge and refused to return deposit
Business reply on Google
Hi, Mr. Unias, YOU ARE NOT IN OUR DATA SYSTEM or Phone Log/Recording under Frank Unias. Just in case I would like to welcome you to our VICRF (VERY IMPORTANT CUSTOMER REPAIR FAMILY) and thank you for your rating. We value ratings and reviews highly. Deposits are necessary to start repairing TVs. Technicians are paid to work on the TVs a small deposit service fee, the diagnostic fee and research work are not refundable, (noted on your receipt), but goes toward the repair, paid by you. Our cost of repairs is based on the problem, the Brand and Model, the cost of parts, the cost of doing business, Manufacture MSRP, THE SELLING PRICE NEW, Blue Book value of the TV and the customer approval. If the TV is not worth repair we tell you not worth repair. The 55.00 deposit doesn't cover the total price of the repair we must also invest if your repair. If your price was 225 we must invest 100.00 and wait until you get your TV out to make a profit. VICRF have A & A Repair Benefits Please contact me and ask for James.if you thank the problem can be solved
Incomplete repairs and missing personal property after service.
Business reply on Google
Thank you, Tasha for responding for your daddy. Reviews help us; we want to know what customers think about our service. He had physical and hidden damages, discovered after the repair. We gave him a HD converter tuner with recording capabilities at small additional cost. He bought HD HDMI Cable I bagged it he put it in his pocket walk 60 feet to the front counter pick up the TV with two hands and left. He was the Last customer of the day I closed the shutter 10 minutes later he called and said that he left the HDMI cable on the counter. I'm physical ensample to walk I told him to come back he said he would come back tomorrow. Next person in the store was my tech he did see the cable neither. The next morning before business hours he called and said that he didn't have any sound. I reminded him that he had sound when he picked the TV up. He brought it back problem solved no charge? The sound was not what we worked on or charged him for. Yes I understand some customer believe companies are responsible for the entire TV if we repaired on it or not. I wrote this to say this WHY WOULD WE DO ALL of THIS AND KEEP A HDMI CABLE? He picked the TV up the second time and ask "did we find his
Owner kept deposit money without performing requested television repair services.
Business reply on Google
Hello Get, I would like to welcome you to our VICRF (VERY IMPORTANT CUSTOMER REPAIR FAMILY) and thank you for your rating. We value ratings and reviews highly. Deposits are necessary to start repairing TVs. To work on your TV, our technicians require payment from you. Technicians are paid to work on the TVs a small deposit service fees, diagnostic fees and research work are not refundable, but goes toward the repair. Please contact us if you can assist us in satisfy the issue. Your name is not listed in our system. VICRF have A & A Repair Benefits Please contact me and ask for James. We hope you will give us another change
Business failed to return customer television after several years of waiting
Business reply on Google
Darryl, I’m deeply sorry for the ongoing frustration. This is not the experience we aim to provide. I’d like to personally follow up and resolve this for you. Please contact us, and we’ll do everything we can to address the situation.
Business took customer television and closed their physical location.
Business reply on Google
This is a Covid issue Thank you for your review you are a great customer all reviews help us with customers expectations. Our Goal is not to leave no customer unhappy. All our invoices has all the address of the stores, operating days hours and phone numbers same main number since 1978. THIS ISSUE is not a Customer (your) problem we should foreseen this. Contact us and if it is in our authority we will solve the problem. Welcome to our Very Important Customer Repair Family(VICRF). Use your advantages for all your Electronics and Digital Repairs with us.
Business failed to repair motherboard and refused to provide a refund
Business reply on Google
Thank you for your review you are a great customer all reviews help us with customers expectations. Our Goal is not to leave no customer unhappy. Yes we do repair Mother boards but All boards are not repairable then we replacement them. I pay the technicians to work on the TVs a small deposit service fees, diagnostics fees and research work are not refundable but goes toward the repair we discount further service to compensate because you are a Very Important Customer and in our Repair Family(VICRF). Use your advantages and saving for all your Electronics and Digital Repairs needs with us.
The television broke again shortly after a repair attempt.
Business reply on Google
Hi Yolanda, Thank you for your review you are a great customer all reviews help us with customers expectations. Our Goal is not to leave no customer unhappy. Your TV has a Warranty we will take care of the problem you are a Very Important Customer and in our Repair Family(VICRF). Use your advantages and saving for all your Electronics and Digital Repairs needs with us.
Repair shop charged for a part replacement that was never performed.
Business reply on Google
Thank you for your review you are a great customer all reviews help us with customers expectations. All repairs have a warranty parts and labor. We don't temporary make repairs so we can repair it again under warranty at no charge to you. LG would of referred you to us or call us, I believe That is the Professional thing to do. I also believe you call an independent repair Co. that repair LGs What he told you is call customer stealing. Lg is Located in Alabama and would not make liability statements. If your TV is New or Repaired and fails under Warranty take it back to the Source give them a chance to solve the problem. You are a Very Important Customer and you are in our Repair Family(VICRF). Use your advantages and saving for all your Electronics repair needs. Give us another chance We will make you happy James
The business failed to repair a television after one year.
TV repair failed shortly after service and remains unreturned
Company failed to repair television and refused to provide a refund
Technician damaged the television during an unsuccessful repair attempt.