A-Plus Moving & Storage
🔧 Home Services · Boston
total experiences
replied on google
Most reported issues
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Experiences
Moving service took longer than quoted, resulting in higher bill.
Business reply on Google
Hi Carey, thank you for being a repeat customer and for trusting us with your previous moves. We're sorry to hear that you were disappointed with your most recent experience. While we understand your frustration with the final cost, local moves are billed based on the actual time required. The final bill simply reflected the exact hours it took our team to safely move everything from your old location to your new home, including travel time. Our movers worked diligently and efficiently to ensure your belongings were handled with the utmost care, and the final total strictly reflected the actual time needed to complete the job safely. We truly appreciate your past business with us and wish you all the best in your new home.
Poor time management, rude staff, and unexpected charges for moving service.
Business reply on Google
Hi Alexis, We thank you for your business, and we are sorry that you were unhappy with the move. As we discussed over the phone, when our movers were on their way to the drop-off destination, there was traffic on the highway 9-10 am 93-South traffic. Trucks cannot always take the same route as a car (parkways, no truck routes, or low bridges). When the crew arrived at your storage facility, there was also a low clearance bridge that they could not fit the truck under. Our driver explained all of this to you. These factors added a little more time to the move, but we were still within the estimate that we gave you for the move, between 3-4 hours. The move was completed in 3 hours and fifteen minutes, and we took 15 minutes off your bill. We wish you all the best.
Moving company lost an expensive and significant work of art.
Moving company overcharged for time, services, and did not refund deposit.
Business reply on Google
Hello Alexander we don't see you as having moved with our company. Please try and find the company that moved you and contact them. Let us know if we can help you any further.
Movers damaged property, overcharged, and stole bed frames.
Hidden costs and extra charges not revealed during confirmation
Moving estimate was inaccurate and final cost was much higher.
Property damaged, liquor stolen, and overcharged by movers
Business reply on Google
Hello George, we never had you as a customer, we are based in Boston MA. You are confusing us with another company with the same name as ours. Please remove this review from our page because we are not the company that moved you.
Moving company damaged multiple furniture items during the move
Business reply on Google
Hi Swati, We can’t find any customer in our system with your name. Please feel free to call or e-mail our office or give us more details so we can find your job and see what happend.
Movers damaged furniture, lost property, and were verbally abusive.
Business reply on Google
Thank you for your business and feedback! We do our best to make all of our customers happy. We hope that you give us another chance in the near future.
Overcharged for slow service, damaged items, and inflated travel time.
Business reply on Google
We are sorry you felt pressured to have the fourth mover on your move. That was far from our intention. Sometimes, we suggest that it may help having four movers if there are many stairs, like with your move from a 2nd to a 3rd floor. It was also raining that day when you moved so our movers had to use blankets to wrap your furniture items to avoid any damages. Speeding through a move causes things to break; doing things in the right way meaning padding furniture before it’s placed on a truck may add a little time. We will also work on improving our estimates in the future to avoid these situations. Thank you again for your business and feedback. Best wishes!
Moving service took two weeks instead of two days
Business reply on Google
Hi William, You have the wrong moving company. We have checked our records and have no customer with your name. You are confusing us with another company.
Moving company left most items and refused to box unboxed items.
Business reply on Google
Seems that you have the wrong company. We have check our system and have no one with your name that we moved. Please contact our office because we think there is a confusion and we are not the company that moved your mom.
Movers damaged furniture, overcharged for time, and lost items.
Movers overcharged for travel time and worked extremely slowly.
Business reply on Google
We checked our system and have no records of you moving with our company. It seems that you have the wrong company.
Movers arrived early, lacked tools, overcharged for travel time.
Movers disorganized items, causing clutter and taking excessive time.
Movers damaged property, threatened customer, and stole an umbrella.
Movers were late, smoked in truck, damaged and lost items