AAA Downtown Detroit

Staff provided incorrect information about camera availability at other branches.

Customer service representative interrupted customer during policy update call.

Unanswered calls and in-person service unavailable due to equipment issues

Agent insulted customer, threatened cancellation, and refused supervisor access.

No time frame provided for road assistance wait

Towing company caused flat tire and AAA has not resolved issue

Staff were lazy and unhelpful.

Company imposed additional fees without consent

Racist service and dispatchers

Roadside assistance driver abandoned customer, leaving family stranded for hours.

Service was too slow and lacked urgency

Customer never received a call back about trip planning