Admiral Theater
🎬 Entertainment · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Long wait for tickets due to understaffing
Heater broken, low volume, and bad smell in theater.
Business reply on Google
Hi Hector, Thank you for letting us know, we were aware of the heat issue and it's been fixed. Did you let a team member know about the volume? And we will have the smell investigated. We appreciate your feedback! Can you please let us know what day and time you were there?
Understaffed, slow entry caused missed movie start, dirty bathrooms.
Movie froze repeatedly and sound bled from other theaters
Business reply on Google
Hi Sam, Please send me an e-mail at [email protected]. We are so sorry for your experience and I'd like to send you movie and popcorn passes so you can come back and hopefully have a much better experience.
Ticket price dropped significantly after purchase
Movie selection is limited to family/kids movies
Business reply on Google
Hi Shana, I will pass this on to our film booker. It’s all a puzzle book films from different studios and offering what’s going to bring in the larger audiences. Thank you for your input.
Movie film glitched multiple times and loud noise from next theater
Business reply on Google
Hi Megan, I'm so sorry to hear this and we will talk to our team about it. Please e-mail me at [email protected] so I can comp your tickets. And yes, we'd be happy to refund you as well.
Cash stolen from purse left at theater
Business reply on Google
I'm so sorry to hear this. It is possible another customer found your purse in the theater but regardless this is really disappointing.
Oversold show, no seat, and no refund for Fandango purchase.
Business reply on Google
Hi Zack, Fandango is excellent with refunds. Please send us your ticket info and I'll forward to fandango for a refund or you're welcome to reach out to them personally. [email protected] or [email protected]. And Fandango is linked directly to our box office to avoid overselling, so I'm sorry there were not enough seats.
Theater failed to open for a live broadcast, inconveniencing customers.
Employee never showed up for a scheduled private party
Business reply on Google
Hi KL, We're in touch with our theater manager and are so sorry this happened, we hate to let down our community and disappoint children. Refunds are in place as well as a new system so a mistake like this doesn't happen again. We love hosting private parties and have an amazing manager so hope to get our reputation back!
Refusal to refund tickets after theme change caused safety concerns
Concession stand closed early and ran out of items
Theater sound bleed and uncomfortable seating
Long line caused customer to miss start of pre-purchased movie
Unruly teenagers disrupted movie viewing experience
Business reply on Google
Hi Susie, Did you step out and let the team working at the theater know? I apologize you had a bad experience due to other patrons, but that's a bit out of our control, we're responsible for getting great film on screen. If the crowd is unruly, then a team member needs to be made aware so they can ask folks to settle down or leave.
Movie started without previews at showtime, missing initial scenes.
Business reply on Google
Hi KF, We start the previews, etc before the movie show time. The movies are very long these days, so we have a tight schedule to fit all the movies in, so they start at the published time.
Movie projection is skewed, distorted, tilted, and cropped
Movie theater closed early, tickets wasted with no refund.
Business reply on Google
Hi Ozanna, We'd be happy to give you a rain check. If I understand correctly you purchased tickets online and showed up late and couldn't get in the theater? Please e-mail me and we'll discuss more [email protected]
Theater failed to show movie, refused refund, and had poor customer service.
Business reply on Google
Sorry this was your experience. It is not what we strive for at the Admiral. Reopening has had its challenges and we are constantly training to get up to speed. It is a very old building independently operated cinema. We’ll check with staff about your refund issue.