Adria Hotel & Conference Center
🏨 Hotels & Travel · Queens
total experiences
replied on google
Most reported issues
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Experiences
Elevator too slow and beds need replacement
Room space was too small
Hotel is old and needs remodeling
Business reply on Google
Thank you for sharing your feedback, Butch. We appreciate your honesty and are sorry to hear that your experience did not meet your expectations. We understand the importance of providing a comfortable and modern environment for our guests. Your comments about the need for updates will be taken into consideration as we continually strive to improve our facilities. We hope you might give us another chance in the future to provide you with a better experience.
Hotel was filthy with dirty towels, shower, elevator, and stained bed.
Poor soundproofing and small, dated bathroom.
Missing microwave and only one ice machine for three floors
Hotel felt unsafe and smelled of marijuana in common areas
AC broken for two nights, reservation lost, and other issues
Business reply on Google
Thank you for taking the time to share your experience. We are truly sorry that your stay with us did not meet expectations. We understand how frustrating it must have been to deal with an uncomfortable room temperature, especially during the warmer season. While we’re glad to hear the room was clean, we understand that other aspects of your experience—such as the AC, breakfast, and parking—left a poor impression. Please know that your feedback has been taken seriously. We are disappointed that we did not deliver the quality experience you expected and deserved. Your comments have been shared with the relevant departments, and we are taking steps to ensure better follow-through moving forward. Thank you again for your feedback.
AC unit malfunctioned, shower difficult to operate, and infrequent room servicing
Hotel was dirty and run down for the price
Hotel had multiple maintenance issues and unhelpful staff.
Hotel room lacked air conditioning and had multiple maintenance issues
Hotel room was too hot and AC was not working
Business reply on Google
Hi Simon, thank you for taking the time to share your feedback with us. We apologize for any discomfort you experienced due to the temperature in your room. Our team strives to provide a comfortable stay for all guests, and we regret if we fell short in this aspect. We appreciate your patience and understanding as we work on improving our facilities. If there's anything else we can assist you with, please don't hesitate to let us know.
Unclean room with safety hazards and suspicious neighborhood
Business reply on Google
Hi Maurissa, we’re very sorry that that was your experience with us. We have spoken to the housekeeping staff with regards to the items left in the room. We can attest to not having any bullet holes in our windows as Bayside is considered one of the safest neighborhoods in the Queen/NYC area. We understand that you were inconvenienced by your airline and were under undo stress. We hope it all worked out for you during your travels back home
Jacuzzi spit out dirty leaves and mold; nothing was done
Business reply on Google
Hello Roberto, thank you for your review and kind words about our front desk staff. We are incredibly sorry about your experience with the jacuzzi, it must have been extremely frustrating. We are working with our maintenance staff, and have enlisted preventative procedures to ensure this does not reoccur. We believe you deserve efficient, consistent service. We hope you continue to have safe travels, have an amazing day!
Hotel is run down with old carpets, hard beds, and old chairs.
Business reply on Google
We’re so sorry to hear that you felt you had a disappointing experience. I feel that if you were staying with us under different circumstance, you would see it differently. Its our understanding that your were displaced by your airline and you were looking forward to getting to your destination, and arrived very late. We are a newly renovated hotel, and has been well received by many travelers based on other reviews. We have an award winning Spanish Cuisine restaurant, next door at our sister property. We hope you arrived safely to your destination.
Hotel is outdated with no upgrades and few employees
Business reply on Google
Doris, I am sorry you had the experience you had where ever you stayed. We have looked in our files, and do not have any record of your registration at the hotel. We have never sold our property during the time of it being open since 1969. We are original owners of the hotel.
Manager was rude and tried to charge extra without checking reservation
Business reply on Google
Thank you for your feedback, as we take all feedback very seriously. We apologize for the inconveniences you encountered during your stay with us. We are aware that when you had come down to the lobby to discuss your payment issues with the general manager, that you were already upset. The general manager then asked if you could please lower your tone, as we had other guests in the lobby that he was already taking care of at the moment. These guests had already been in front of you and were currently being helped. Despite this, you continued to demand immediate service and refused to patiently wait as everyone else had done before you. He would have happily handled your matter when he was done helping the guests he was currently assisting. We want all of our guests to know that they are a priority and to feel that they are given the proper amount of customer service as the other guests. For this reason, you were calmly asked to give him a moment to finish up with the people in front of you so he could be of service to you. We never treat our guests with any form of disrespect and we truly apologize that you feel this way. However, we are happy to hear that Jessica was able to help
Front desk staff ignored customer and was rude.
Business reply on Google
Stephen, we apologize that you felt that you were ignored. During your interaction with our staff we were assisting another guest, and we mentioned that we would be with you shortly. There was no intention of anyone ignoring you. If you felt that way, we do apologize if that was the perception. We hope you give us another chance during your next visit to the area
Bathroom sink too small, shower doesn't drain, broken AC, and noises.
Business reply on Google
Please accept my apologies for not meeting your expectations; I wish you notified us ; we would have solved the problem right away. I hope you give us another chance. Please contact me directly; I will ensure a perfect stay. Sincerely. Cathy De Lucia General Manager