Advantage Rent A Car
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Advantage Rent A Car refused refund for car not picked up
Hidden charges and incorrect billing for car return
Lack of clear parking signage and poor customer service
Charged for smoke smell and fuel despite no issue
Customer wrongly accused of damaging rental car windshield after employee signed off on…
Charged upgrade fee for unavailable car, then ignored by customer service
Car rental company charged extra for late return despite prior agreement
Customer was switched to a different car and billed for fuel despite FPO.
Rented a dirty, damaged car with poor customer service.
Unexpected charges for early pickup and out-of-state travel
Charged for prepaid gas despite declining and being told it was free
Business reply on Google
We're very sorry about your experience. You should receive an e-mail inviting you to review your rental experience further. Please complete that survey as we greatly appreciate your feedback.
Charged extra for early pickup and late return
Business reply on Google
We're very sorry about your experience. You should receive an e-mail inviting you to review your rental experience further. Please complete that survey as we greatly appreciate your feedback.
Agent misled customer about car size and extra charges
Business reply on Google
On behalf of E-Z and Advantage Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. For further assistance please contact our voice of customer team at 407-888-0519 or at [email protected]. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.
Undisclosed additional driver charge and a car with a tire leak.
Business reply on Google
We sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. For further assistance please contact our voice of customer team at 407-888-0519 or at [email protected]. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.
Counter agent lied about gas prices to push pre-paid option.
Business reply on Google
On behalf of E-Z and Advantage Rent-A-Car we sincerely apologize for the inconvenience you underwent while renting with us. Customer satisfaction is our main priority and we thank you for taking the time to inform us of your experience with us. Because we take your feedback seriously we are currently addressing these issues with our Management Team to make all of the necessary improvements for the convenience and enjoyment of our valued customers, such as yourself. Once again, we sincerely apologize for the inconvenience and hope that you will give us the opportunity to serve you again in the near future. Thank you and have a wonderful day.
Charged unmentioned deposit, pressured to buy insurance, given wrong car class.
Business reply on Google
We're very sorry about your experience, Mark. Please contact customer service at [email protected] so we can further investigate the issue.
Long wait times and car not available as rented
Business reply on Google
We're very sorry about your experience. You should receive an e-mail inviting you to review your rental experience further. Please complete that survey as we greatly appreciate your feedback.
Car rental company charged extra for car and insurance not requested.
Business reply on Google
We're very sorry about your experience, William. Please contact customer service at [email protected] so we can further investigate the issue.
Fraudulent charge for fuel on prepaid car rental
Business reply on Google
We're very sorry about your experience, Nasir. Please contact customer service at [email protected] so we can further investigate the issue.
Rental car had bad AC and non-functional charging ports.
Business reply on Google
We're very sorry about your experience, Joe. Please contact customer service at [email protected] so we can further investigate the issue.