Adventist Health Urgent Care
🩺 Health & Wellness · Portland
total experiences
replied on google
Most reported issues
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Experiences
Urgent care refused oxygen, endangering patient's life
Business reply on Google
Hello. Thank you for taking the time to share this review. Would you please contact us at [email protected] so we may be in touch with you personally? Thank you in advance for your time.
Rude staff and providers, including belittling comments from a doctor.
Business reply on Google
We're very sorry to hear about your experience with us. We take all feedback seriously and our team would appreciate the opportunity to speak with you directly. Could you please contact us at [email protected] so that we may have someone follow up? Thank you.
Wrong hours online, turned away while open, rude staff
Business reply on Google
Thank you for your review. If you're willing to discuss this in more detail with us, please contact us at [email protected]. Thank you.
Customer waited on hold for 23 minutes to ask a question
Business reply on Google
We always appreciate the opportunity to improve, and we'd like to talk to you more about how we can do this. Please reach out to us at [email protected] so that we may discuss your experience. Thank you in advance for your time.
Nurse misdiagnosed heart attack symptoms, leading to missed hospital visit
Business reply on Google
Hello, Carlos Tercero. Your review is important to us and we're very sorry about your experience. We'd love to speak with you directly so that we can find a resolution. Will you please contact us at [email protected]? -The Adventist Health Team
Clinic refused service despite no waiting line and no online notice.
Business reply on Google
We always appreciate the opportunity to improve, and we'd like to talk to you more about how we can do this. Please reach out to us at [email protected] so that we may discuss your experience. Thank you in advance for you time. -The Adventist Health Team
Doctor misdiagnosed shingles, leading to worsening condition and potential blindness
Business reply on Google
Hello Lisa. We're very sorry about your experience. This review is not a reflection of the care we pride ourselves on providing. Please contact us at your earliest convenience at [email protected] so we may work with you directly to resolve this issue. We hope to hear from you soon.
Long wait time past appointment, no masks, and rude staff
Business reply on Google
Hi there. Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at [email protected] at your earliest convenience? Thank you.
Staff member sounded intoxicated, raising concerns about medical care.
Business reply on Google
Hi Lindsey. Thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at [email protected]? We look forward to hearing from you.
Nurse misdiagnosed and frightened patient, urging unnecessary ambulance ride.
Business reply on Google
Hi Anthony, we're very sorry about your experience. We're continuously looking for ways to improve. Can you please contact us at [email protected] so that we can learn more? Thank you. We appreciate your time.
Long wait times for urgent care appointment.
Business reply on Google
Hi, we would appreciate the opportunity to work with you directly regarding this review. Could you please reach out to us at [email protected] at your earliest convenience? Thank you.
Urgent care misdiagnosed knee fracture and provided incorrect referral
Business reply on Google
Hello Pamela, this is never the type of experience we want to provide. Can you please contact us at [email protected] so that we can speak with you directly? Thank you in advance for your time.
Front desk staff member was unfriendly and rude to patients.
Business reply on Google
Hi Garry. We appreciate you taking the time to leave a review. We'd like to look into the situation you’ve described. Please reach out to us at [email protected]. We look forward to hearing from you.
Staff mocked disabled and elderly patients, causing emotional distress.
Business reply on Google
Hello, thank you for taking the time to leave these comments. When you have a chance, please reach out to us at [email protected] so we can understand this matter further.
Inadequate care for complex medical issues
Business reply on Google
We always appreciate the opportunity to improve, and we’d like to talk to you more about how we can do this. Please reach out to us at [email protected] so that we may discuss your experience. Thank you in advance for you time.
Urgent care misdiagnosed UTI, leading to sepsis and ER visit
Business reply on Google
We value your review and we're sorry you had this experience with our team. Will you please contact us at [email protected] so that we may follow up with you directly? We hope to hear from you.
Doctor failed to diagnose pneumonia, leading to delayed treatment
Business reply on Google
Hi Angel. Thank you for your review. We'd like the chance to look into the situation you have described. Could you please reach out to us at [email protected] when you have a moment? Thank you.
Urgent care refused to see patient two hours before closing
Business reply on Google
Hello Jenny. This is not the type of experience we want for those who trust us with their care. We’re very sorry about this situation and we'd appreciate the opportunity to speak with you directly. Can you please contact us at [email protected] so that a member of our team can follow up with you?
Urgent care refused to see patient with severe infection symptoms
Business reply on Google
Hello Darryl. This is not the type of experience we want for those who trust us with their care. We’re very sorry about this situation and we'd appreciate the opportunity to speak with you directly. Can you please contact us at [email protected] so that a member of our team can follow up with you?
Rude phone staff and difficulty getting urgent care appointments.
Business reply on Google
Hello. We're very sorry about your experience. This review is not a reflection of the care we pride ourselves on providing. Please contact us at your earliest convenience at [email protected] so we may work with you directly to resolve this issue. We hope to hear from you soon.