Alamo
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Alamo charged for full tank despite half tank remaining
Business reply on Google
Hi Joseph, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. To discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Received two faulty rental cars, second one broke down on highway.
Business reply on Google
Thank you for your review, Andrew. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Alamo employee added a fraudulent fuel charge to the final bill.
Business reply on Google
Thank you for your feedback, Faiz. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Poor communication and unhelpful phone support regarding tire damage
Business reply on Google
Thank you for your review, Marcy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Rental car broke down, replacement also faulty, poor support.
Business reply on Google
Hi Debra, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Rental car had roaches inside the vehicle
Business reply on Google
Hi Savannah. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Vehicle had existing damage and trunk was falling apart
Business reply on Google
Hi Pam. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Car key fob had a low battery, preventing door access.
Business reply on Google
Hi Daisy, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Agent was combative and rude about gas level.
Business reply on Google
Thank you for your feedback, Eric. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Charged for convertible but received downgrade; charged extra young driver fee
Business reply on Google
We're listening and would like to know more, Tyler. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. –Chris R.
Rental car broke down, stranding family; company provided no assistance.
Business reply on Google
Hi Dan, we would like to know more about your experience so we can help. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Alamo charged extra for alleged car abandonment despite on-time return
Business reply on Google
Thank you for your review, Jayson. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Christina
Customer received a smaller car than reserved due to unhelpful staff.
Business reply on Google
Thank you for your feedback. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Received a high-mileage, poorly featured vehicle that should have been retired.
Business reply on Google
Thank you for your feedback, William. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Alamo provided a vibrating SUV and charged a refueling fee
Business reply on Google
We're listening and would like to know more, Rodd. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Alamo failed to change car drop-off location, causing inconvenience.
Business reply on Google
Thank you for your review, Abby. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Car provided with faulty emergency brake, leading to breakdown and billing issues.
Business reply on Google
Hi Bobby, we apologize that our service did not meet your expectations. We would like to know more about your experience so we can help. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Lynette
Rental car broke down, stranding family; staff were unhelpful.
Business reply on Google
We're listening and would like to know more, Breanna. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Jean
Prepaid rental car unavailable; offered a larger vehicle and partial credit.
Business reply on Google
We’re truly sorry to hear about your experience, Kirby. We understand how frustrating this situation must have been, especially after prepaying. Your feedback is important, and we’ll work to ensure better communication and service in the future. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Received a lower-class car than booked for a luxury rental.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie