Alamo Rent A Car
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer waited over four hours for a rental car after being told 45 minutes.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Long wait times and confusing navigation at rental car location.
Business reply on Google
We're sorry to hear about your experience, Jernaisha. We strive for efficiency and clarity, and it's clear we fell short. Your feedback is invaluable, and we’ll work on improving the navigation and wait times. Thank you for bringing this to our attention. Chris M
Reserved car unavailable, causing a two-hour wait.
Business reply on Google
Hi Vincent, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Chris M
Refused car rental despite loyalty, ruining vacation and costing $1k.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Overcharged for rental rate, insurance, and additional driver.
Business reply on Google
We're listening and would like to know more. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. -Nellie
Agent was rude and unhelpful when customer tried to correct an error.
Business reply on Google
Thank you for your review, Danny. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Long wait for car due to understaffed desk
Business reply on Google
Thank you for your review, T. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Customer service agent was rude and unprofessional during check-in
Business reply on Google
Thank you for your feedback, Kris. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Stranded due to closed rental location despite confirmation, charged for inaccessible car.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car quality declined, charges increased, and manager was rude
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Billing error unresolved after a week and multiple unhelpful representatives
Business reply on Google
Hi Bradley, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Chris M
Unsafe car provided with shaking and poor tires
Business reply on Google
Thank you for your review, Courtenay. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Alamo failed to provide a pre-booked infant car seat, endangering child safety.
Business reply on Google
Thanks for your review, Steve. Please use this link: www.alamo.com/en/customer-support.html, to send us further comments, concerns or suggestions. We will be happy to assist you. Thank you. – Chris M
Charged extra day for early car pickup without clear disclosure.
Business reply on Google
Hi Diego, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Alamo provided a broken premium SUV and replaced it with a sub-standard car.
Business reply on Google
Thank you for your review, Stephanie. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Uncooperative staff refused car change for unsuitable vehicle.
Business reply on Google
Hi Hisham, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team so we can address this situation. Thank you. - Marisa
Aggressive staff demanded information despite skip-the-counter reservation
Business reply on Google
Hi Cloud, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team so we can address this situation. Thank you. - Marisa
Customer waited 1.5 hours in line for rental car due to understaffing
Business reply on Google
We certainly understand the inconvenience that this may cause, Tonya. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Long wait times due to slow service at rental desk
Business reply on Google
Thank you for your review, John. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Waited 90 minutes only to be told no more reservations
Business reply on Google
Hi Cortes, we would like to know more about your experience so we can help. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.