Alamo Drafthouse Cinema Park North
🎬 Entertainment · San Antonio
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Automatic 18% tip and additional 5% if tab not closed promptly
Business reply on Google
Hi Lau, Thank you for taking the time to share your feedback. I'm sorry to hear that your recent visit didn't live up to the experience you remember and enjoyed in the past. We appreciate you sharing your thoughts about the service model, the ordering process, and the gratuity and tab-closing policies. We understand how changes to the experience can feel disappointing, especially for longtime guests. We'd appreciate the opportunity to learn more about your visit. Please email the Park North management team directly at [email protected] with the details of your experience. They'll be happy to review your concerns and follow up with you directly. Thank you again for your honest feedback. We hope to have the opportunity to earn back your trust in the future.
Customer unhappy with new mobile ordering system and service fees.
Business reply on Google
Thank you for sharing your detailed feedback, Juan. We truly value your long-time support and are sorry to hear about your recent experiences. We understand how important the personal touch of our servers is to the Drafthouse experience, and we appreciate your suggestions on improving our service model. Please email us directly at [email protected] and let us know how we can do better. Your insights will be taken into consideration as we strive to enhance our offerings. We hope to regain your trust in the future!
No option to customize order or add notes via QR code
Business reply on Google
Thank you for your feedback, Nathaniel. We understand how frustrating it can be when the ordering process doesn't meet your needs. Please email us directly at [email protected] and let us know how we can do better. Your suggestion for a notes section is valuable, and we will definitely consider it for future improvements. We want to ensure you have a great experience, so your input is greatly appreciated! We hope to see you again and provide a better experience next time. 🌟
Undisclosed gratuity added to bill, and poor food and theater conditions.
Business reply on Google
I'm really sorry to hear about your experience, Joseph. It sounds frustrating that the popcorn didn’t meet your expectations and that the A/C issue impacted your movie enjoyment. I totally understand how being surprised by the 18% gratuity on top of tipping can feel misleading, and it’s disappointing that it overshadowed your visit. Please email us directly at [email protected] and let us know how we can do better. Your feedback is valuable, and I’ll make sure it gets to the right people. Thank you for sharing your thoughts with us, and I hope we can provide a better experience next time. 🍿
Mobile menu difficult to navigate and limited, no servers available
Business reply on Google
I'm really sorry to hear about your experience, Aaron. We appreciate your feedback on the mobile menu and ordering process. It's important to us that our customers have a seamless experience, and it sounds like we fell short this time. Please email us directly at [email protected] and let us know how we can do better. Your suggestions for improving our menu options and staffing are valuable, and we’ll definitely take them into consideration. Thank you for sharing your thoughts, and we hope to provide you with a better experience in the future!
Customer denied entry to movie despite being only 5 minutes late
Business reply on Google
I'm really sorry to hear about your experience, AJ. I completely understand how frustrating it must have been for your family, especially when you had planned to enjoy the movie together. Our policy is in place to ensure the best experience for all guests, but I can see how it felt unfair in this situation. Please email us directly at [email protected] and let us know how we can do better. Your feedback is valuable, and I will make sure to share it with our team. We truly appreciate you taking the time to express your concerns, and I hope you might consider giving us another chance in the future. Thank you for sharing your thoughts.
New ordering system caused incorrect deliveries, missing items, and overcharging.
Business reply on Google
I'm really sorry to hear about your experience, Nancy. It sounds frustrating with the new ordering system and the service issues you encountered. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback and understand how disappointing it can be when a favorite spot doesn't meet expectations anymore. Your insights are valuable as we continue to improve. Thank you for sharing your thoughts with us.
Customer charged for service not received and forced to use phone app
Business reply on Google
I'm really sorry to hear about your recent experience, Karl. It sounds incredibly frustrating, especially given your long history with us. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback about our policies and pricing; it definitely helps us assess what needs to be improved. Your satisfaction is important to us, and I hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts with us!
Customer unhappy with changes to theater experience and service quality.
Business reply on Google
Hi Omar, Thank you for taking the time to share your detailed feedback with us. We’re truly sorry to hear that your recent visit didn’t meet the expectations you had built over the years. It’s clear that the changes we’ve implemented have impacted the experience for you and other long-time patrons, and we appreciate your perspective on what made the drafthouse special. We’re committed to providing a unique movie-going experience, and it’s disappointing to learn that we’ve fallen short. Your thoughts on the service changes, atmosphere, and pricing are invaluable as we continue to evolve. Please email us directly at [email protected] and let us know how we can do better. We’ll take your comments to heart as we strive to enhance our offerings and restore the vibe that originally drew you in. We hope you’ll consider giving us another chance in the future. Thank you again for your feedback!
Mandatory service fees for self-service phone ordering
Business reply on Google
Hi Felipe, We genuinely appreciate your feedback and are sorry to hear that your experience didn't meet your expectations. We understand that our shift towards a more digital ordering system may not be for everyone, and we value the interaction our staff used to have with guests like you. Please email us directly at [email protected] and let us know how we can do better. Your input is important to us as we strive to improve and find a balance that works for all our patrons. We hope you might consider giving us another chance in the future. Thank you for sharing your thoughts!
Slow and incorrect food and drink service at the cinema.
Business reply on Google
Hi Eric, I'm really sorry to hear about your experience at Alamo Drafthouse. It sounds frustrating to wait so long for your food and drinks, especially when you’re hoping for that unique service they’re known for. Please email us directly at [email protected] and let us know how we can do better. Your feedback is important, and I’ll make sure it gets to the team so they can work on improving the experience. We appreciate you sharing your thoughts, and I hope you might give us another chance in the future. Thank you for your review!
Slow drink service and unavailable popcorn at cinema
Business reply on Google
I'm really sorry to hear about your experience, Ashley. It sounds incredibly frustrating to deal with slow service and issues with the refreshments, especially when you were looking forward to enjoying your movie. We strive to create a great atmosphere for our guests, and it's disappointing to learn we fell short in your case. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the popcorn and seating is invaluable, and we will work on improving these aspects. Thank you for sharing your thoughts with us, and we hope you find a cinema that meets your expectations in the future.
Order took an hour to deliver; food was cold and stale.
Business reply on Google
I'm really sorry to hear about your experience, Sabrina. Waiting an hour for your order and receiving cold food is definitely not acceptable. It sounds frustrating, especially when you expect fresh popcorn and attentive service. Please email us directly at [email protected] and let us know how we can do better. Your feedback is important, and we'll make sure to address these issues with our team to improve for the future. Thank you for bringing this to our attention! 🍿
Confusing dual tipping structure and unhelpful staff for order issue
Business reply on Google
I'm really sorry to hear about your disappointing experience. It's frustrating when the service doesn't match the quality of the venue itself. We appreciate your feedback regarding the dual tipping structure and the issues you faced with your order. Please email us directly at [email protected] and let us know how we can do better. We'll definitely take this into consideration to improve our communication and staff support. Your experience is important to us, and we want to ensure that future visits are much smoother. Thank you for sharing your thoughts!
Food order was incorrect, late, and inedible; bottomless popcorn never arrived.
Business reply on Google
I’m really sorry to hear about your experience, Alissa. It sounds like your visit fell far below expectations, especially on such a special occasion. We appreciate your feedback about the changes and the service issues you faced. We always strive to provide great food and service, and it’s clear we missed the mark this time. Please email us directly at [email protected] and let us know how we can do better. Your comments will help us improve. Thank you for sharing, and I hope you might reconsider in the future.
Staff failed to enforce quiet policy, ruining movie experience
Business reply on Google
I'm really sorry to hear about your experience at Park North, Allie. It’s frustrating when distractions take away from the enjoyment of a film, especially in a place that promises a quiet environment. We appreciate you bringing this to our attention and will address it to ensure a better experience for everyone in the future. Please email us directly at [email protected] and let us know how we can do better. Thank you for your feedback, and we hope you'll give us another chance to provide you with the experience you were looking forward to.
Customer service declined; forced phone ordering and staff unhelpful.
Business reply on Google
Hi Shae, Thank you for sharing your experience. I'm really sorry to hear that your visit was disappointing. It sounds frustrating to have to use your phone for everything, especially during a movie. I understand how that can take away from the enjoyment of the experience. Please email us directly at [email protected] and let us know how we can do better. Your feedback about the ordering process and service is valuable, and I'll make sure it gets to the right people for consideration. We appreciate you taking the time to express your thoughts, and I hope your next outing is much better! Take care!
Cold food, slow service, and mandatory gratuity for poor experience
Business reply on Google
I'm really sorry to hear about your experience, Victor. It’s disappointing when things don’t go as expected, especially at a place you’ve enjoyed in the past. Please email us directly at [email protected] and let us know how we can do better. We appreciate your feedback on the mobile ordering process and the issues you faced with your food. Your concerns are important to us, and we'll certainly take them into account to improve our service. Thank you for sharing your thoughts, and we hope to have the chance to make it right in the future. 😞
New cell phone ordering policy and bad food worsened experience
Business reply on Google
I'm sorry to hear that your recent experience at Alamo Drafthouse didn't meet your expectations. We appreciate your long-time support and value your feedback regarding the new cell phone ordering policy and the quality of the food. Please email us directly at [email protected] and let us know how we can do better. Your comments will be taken into consideration as we strive to improve and hopefully bring back the classic experience you cherish. Thank you, Will, for sharing your thoughts with us.
Denied entry to movie due to strict policy enforcement
Business reply on Google
I'm truly sorry to hear about your experience at Alamo Drafthouse, Ryan, especially on such an important occasion for your son. It sounds like a frustrating situation, and I can understand how disappointing it must have been for both of you. While policies are in place for a reason, it's crucial for businesses to balance them with compassion and understanding, particularly in special moments like a birthday celebration. Please email us directly at [email protected] and let us know how we can do better. I appreciate you sharing your feedback, and I hope your next visit is much more positive and memorable.