Alamo Rent A Car
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Paid extra for a larger car than the one booked
Business reply on Google
Hi Roxanne, we would like to know more about your experience so we can help. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Alamo sent customer to multiple locations for a car that was not available
Business reply on Google
We apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lynette
Charged for fuel despite returning car with 90% full tank
Business reply on Google
Hi David, we would like to look into your billing concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Christina
Received a lower class vehicle than booked and paid for
Business reply on Google
Thank you for your review, lee. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Rude staff, broken-down vehicle, and poor support late at night.
Business reply on Google
Thank you for your review, Kathy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Rental car was dirty inside and out and smelled of cigarette smoke
Business reply on Google
Thank you for your feedback, Monique. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Alamo charged for full tank despite half tank remaining
Business reply on Google
Hi Joseph, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. To discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lisa
Received two faulty rental cars, second one broke down on highway.
Business reply on Google
Thank you for your review, Andrew. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Alamo employee added a fraudulent fuel charge to the final bill.
Business reply on Google
Thank you for your feedback, Faiz. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Poor communication and unhelpful phone support regarding tire damage
Business reply on Google
Thank you for your review, Marcy. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Rental car broke down, replacement also faulty, poor support.
Business reply on Google
Hi Debra, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Rental car had roaches inside the vehicle
Business reply on Google
Hi Savannah. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Vehicle had existing damage and trunk was falling apart
Business reply on Google
Hi Pam. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Car key fob had a low battery, preventing door access.
Business reply on Google
Hi Daisy, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Chris R.
Agent was combative and rude about gas level.
Business reply on Google
Thank you for your feedback, Eric. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Charged for convertible but received downgrade; charged extra young driver fee
Business reply on Google
We're listening and would like to know more, Tyler. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. –Chris R.
USB-C charging port malfunctioned, forcing Android Auto on user
Business reply on Google
Hi Phil, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Chris M
Charged extra after car downgrade due to age restriction
Business reply on Google
Hi Don, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Lynette
Rented SUV was unavailable; gas door would not open
Business reply on Google
Thank you for your review, Tom. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Charged extra for a non-luxury SUV after booking a luxury vehicle
Business reply on Google
Thank you for your review, Brit. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M