Altura

Egg shell in food and awkward, unhelpful customer service.

Food was over-spiced and too strong

Unprofessional service, long waits, and refusal to serve single wagyu portion.

Entree was bitter and potato mash was served cold.

Poor service and disorganization during a special occasion dinner.

Subpar service, inconsistent wine pours, and uncomfortable dining room temperature.

Long wait times, poor food quality, and condescending staff ruined a birthday dinner

Staff member was condescending and unprofessional during dining experience

Food quality did not match price; service was slow

Restaurant was cold, service was slow, and food was overpriced.

Slow service, uncomfortable temperature, and impersonal staff ruined celebration

Deceptive billing practices and slow service at restaurant.

Slow service, uninformed staff, and disappointing food quality

Restaurant refused refund or rebooking for reservation cancelled due to unsafe travel

Restaurant refused refund or rebooking for a prepaid meal due to illness

Slow service, small portions, and long wait times

Restaurant charged gift card multiple times, never delivered it

Restaurant failed to respond to reservation request and provided poor customer service

Expensive meal with small portions and chewy duck.

Service too slow, long waits between courses, and subpar food quality.