AMC Pacific Place 11
🎬 Entertainment · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Dirty bathroom and escalator; fire alarm pulled during movie
Auditorium floor was sticky and the theater felt poorly maintained.
Missing snack item and high price for substitute
Outdated theater with uncomfortable seats, small screen, and poor sound.
Business reply on Google
Hi Amey, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Staff refused to serve popcorn that was available.
False advertising for cocktails and dirty, run-down theater.
Dirty theater with broken escalator and ripped cup holders
Business reply on Google
Hi Tim, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Unexplained convenience fee charged for online ticket booking
Theater was dirty, escalator broken, and seats were damaged.
No recliner seats or will call service available
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Escalators are consistently broken, forcing use of unsafe stairs.
Theater ran out of snacks and drinks, soda machine broken.
Poor audio quality and uncomfortable seats during movie screening.
Business reply on Google
We are sorry you experienced these issues during your most recent visit. We invite you to contact us at amctheatres.com/contact so we can gain further information about this experience. Thank you again for this feedback as it allows us to improve the experience of all guests.
Escalator out of order, causing difficulty for customer with knee issues
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Uncomfortable seats and outdated theater
Business reply on Google
Thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide a comfortable environment across all of our locations, your feedback is invaluable to this process.
AC not working in auditorium, rude staff, and no compensation for bad experience
Dirty cinema with broken escalators and spilled popcorn
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Broken AC, awful seats, and gross bathrooms with fruit flies
Movie advertised as 70mm was not; poor service, dirty, no AC
Theater had no AC, malfunctioning projector, and poor amenities.