AMC River center 11
🎬 Entertainment · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Theater is old, dirty, and uncomfortable
Theater was too hot and seats were uncomfortable
Parking validation limited to 3 hours, resulting in extra charges
IMAX projector frequently breaks during films
IMAX 70mm projector repeatedly non-operational; theater is dirty
Film burned up, turning away all ticket holders
Movie showing cancelled without notification; no refund or alternative provided
Projector malfunctioned multiple times during movie screening.
Theater closed, amenities broken, and recliner not working
Paid for flavored popcorn but received plain popcorn
Children allowed into R-rated movie, disturbing other patrons
Disgusting and outdated seating in the theater.
Business reply on Google
Hi Cassandra, thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide an updated seating environment across all of our locations, your feedback is invaluable to this process.
Limited merchandise availability and suspected reselling by management
Business reply on Google
Thank you so much for your feedback. We are sorry to hear about the difficulties you've experienced with obtaining movie memorabilia during your screening. As we work to ensure adequate quantities across all of our locations, your feedback is invaluable to this process.
Bartender was slow, unhelpful, and unable to operate the till
Business reply on Google
Hi Dillon, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Uncomfortable seating and high parking costs at the movie theater.
Movie started 28 minutes late due to excessive ads and previews
Business reply on Google
Hi Don, per our website and app, we recommend allowing 25-30 minutes pre-showtime if you are looking to avoid advertisements before the feature. We look forward to future visits.
Customers were locked in the mall after a late-night movie showing.
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Rats in the movie theater and overhead light left on
Business reply on Google
Hi Jesse, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
Dirty, worn-down, and creaky seats from the 90s
Dirty carpets and worn-down facilities at the movie theater.