AMC Theatres
🎬 Entertainment
total experiences
replied on google
Most reported issues
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Experiences
Theater was dirty with spills, sticky counters, and unsanitary restrooms.
Business reply on Google
Hi Wendy, we’re sorry to hear about your experience. A clean, comfortable environment in our theatre, restrooms, and concession areas is very important to us, and the conditions you describe are not what guests should encounter. We will be reviewing your feedback with our team and addressing the issues you described so future visits are improved.
Customer dislikes paper straws and prefers a competitor's popcorn.
Parking situation is problematic
Stolen tickets used after account hacked
Racial profiling by staff regarding AMC Movie Plus status
Blocked parking lot entrance and broken ice machine.
Business reply on Google
Hi Chaitram, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Staff was rude and discriminatory about outside food, leading to removal.
Overpriced and undersized food portions
Musty and dank auditoriums due to broken air conditioning
Staff rude and yelled at customer over drink refill policy
Customer sat in a broken seat at the movie theater
Dirty glass barricade blocks screen; escalator stopped causing falls
Business reply on Google
Hi Dalton, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Customer felt unsafe due to another patron's behavior; staff offered refund
Watered down slushie, gas-tasting cookies, and poor staff hospitality.
Cinema difficult to find, parking lot always closed
Membership price increase is too expensive for the value.
Unsanitary conditions in Theater #13 at AMC Bay Plaza Cinema
Business reply on Google
Hi Kritzia, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff ignored customer and was rude when delivering order.
Business reply on Google
Hi Nadine, we’re sorry to hear about your experience. The way you describe being ignored and the confusion around your order does not reflect the level of service and courtesy we want guests to feel at our theatre. Your feedback about the inconsistency in how guests are greeted and helped is very important to us, and we will be reviewing this with our team. We appreciate you taking the time to share these details.
Bartender ignored customer and served someone who arrived later.
Business reply on Google
Hi Karen, we’re sorry to hear about your experience. The situation you described at the bar does not reflect the level of attention and respect we want any guest to feel. We will review what happened with our team, including the interaction and order sequence you mentioned, to help improve our service and training. We appreciate you sharing these details so we can address this internally.
Business opened late, causing wait; staff had nasty attitude
Business reply on Google
Hi Tashauna, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact