AMC Fresh Meadows 7
🎬 Entertainment · Fresh Meadows
total experiences
replied on google
Most reported issues
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Experiences
Slow service and weird smell at the theater
Business reply on Google
Thank you for the honest feedback and rating. We're grateful for your business and appreciate your input as it helps us to serve you better. We're always looking for ways to improve and fully meet your needs and we invite you to contact us at amctheatres.com/contact and tell us how we can do better!
Overpriced and undersized food portions
Musty and dank auditoriums due to broken air conditioning
Customer sat in a broken seat at the movie theater
Movie theater too small
Staff refused entry, refund, and were disrespectful to customers
Poor planning for bathroom access and understaffed snack bar.
Broken recliner buttons and unclean seats at the movie theater.
Business reply on Google
Hi Vikram, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Broken recliner and armrest in theater 5
Business reply on Google
Hi Roberto, thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide a comfortable environment across all of our locations, your feedback is invaluable to this process.
Theater had poor seating, small size, loud volume, and lights on
Business reply on Google
Hi Michael, thank you for the honest feedback and rating. We're grateful for your business and appreciate your input as it helps us to serve you better. We will work to earn your full support.
Mice roaming the floor during movie
Business reply on Google
Hi Alberto, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
No separate line for members, kiosk did not accommodate free upgrades
Business reply on Google
Hi Diamond, thank you for the honest feedback and rating. We'll be connecting with our team on this ASAP and will work to serve you better. We look forward to future visits.
Other customers were disruptive during the movie.
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Dirty chairs and peeling leather in the theater
Business reply on Google
Hi Akbarshah, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Long wait for snacks caused customer to miss part of movie
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Inconvenient layout of facilities and lack of tables for food.
Business reply on Google
Hi Leslie, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Theater smells like mildew, seats are old, and popcorn was stale.
Business reply on Google
Hi Tabitha, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Dirty concession stands and bathrooms, torn seats.
Business reply on Google
Hi Rasheedah, thank you for the honest feedback and rating. We're grateful for your business and appreciate your input as it helps us to serve you better. We're always looking for ways to improve and fully meet your needs and we invite you to contact us at amctheatres.com/contact and tell us how we can do better!
Staff did not address people smoking weed in auditorium with child present
Business reply on Google
Sorry to hear about this experience. We take reports of smoking and staff behavior seriously and regret the inconvenience. Please contact us directly at amctheatres.com/contact so we can look into it further.
Overpriced concessions: $8.50 for a medium coke and $6 for M&Ms.
Business reply on Google
Thank you for the honest feedback and rating. We're grateful for your business and appreciate your input as it helps us to serve you better. We will work to earn your full support.