American Airlines Cargo

Airline damaged a sentimental suitcase and limited reporting time.

Airline frequently late due to maintenance issues and no compensation.

Airline delay caused customer to miss an important life event.

Package was delivered late after a four-hour wait.

Staff cancelled reservation and lied, almost stranding dog

Airline lost antique diving equipment and falsified tracking information

Customer service unreachable by phone for four hours

Airline left dog behind despite multiple calls

Unhelpful and disrespectful cargo department staff regarding pet shipping

Excessive wait times for freight pickup due to understaffing.

Forklift operator damaged a pallet and tried to blame the driver

Supervisor refused to explain why package was rejected, causing surgery cancellation.

Pet stuck in customs hold for 1.5 hours after a 9-hour flight

Unprofessional customer service and lack of knowledge about regulations

Employees were lazy and useless during freight pickup.