American Airlines

Flight cancelled and delayed multiple times, no staff to unload luggage.

Racial discrimination and targeted treatment causing repeated missed flights

Rude check-in and boarding staff, poor communication.

Flight delayed by 3+ hours, causing missed connection.

Multiple suitcases severely damaged during luggage handling by airline staff

Airline changed flight plan, then refused refund for cancellation

Flights consistently delayed despite upgrades and status.

Appalling service, rude staff, and a six-hour flight delay.

Airline stranded passengers in a small town with no food or lodging

Flight delayed over 20 hours due to mechanical issues; customer bought new tickets.

Multiple flight delays and rude customer service

Denied flight reschedule after emergency landing

Airline forced customers to FedEx skis, causing potential damage and inconvenience

Employee broke SIDA driver regulations

Staff member was rude and unhelpful regarding baggage policy.

Flight delayed 2 hours with no communication from staff

Flight canceled due to crew timing out after long delay.

Multiple flight delays and long waits on the runway

Airline refused boarding despite being 1 minute late to flight

Multiple flight delays, missed connections, and no first class on rebooked flight