American Airlines: Terminal 5

Overweight passenger encroached on seat space and touched child

Airline lost baby stroller and staff were indifferent

Flight delayed due to lack of fuel; hotel vouchers were unusable

Luggage delayed over an hour with no communication or explanation from staff

Airline staff ripped up tickets, discriminated, and mistreated passengers.

Gate change not communicated, causing missed flights

Long wait times for business class check-in

Airline denied boarding due to system lag past cutoff time

Airline charged an extra $100 per flight without authorization

Long wait times and inefficient airport layout.

Airline staff were rude and unhelpful to a loyal customer.

Flight delayed, causing customer inconvenience.

Flight repeatedly delayed and cancelled; staff unhelpful and rude.

Flight delayed, staff unhelpful with meal voucher

Frequent flight delays, no refunds for delays.

Rude flight attendant questioned drink requests during flight

Airline damaged luggage and denied claim for replacement

Two flights canceled due to staff shortage, no compensation

Flight canceled due to AC failure, stranding passengers without hotel

Airline app gave incorrect information, original flight canceled, seat changed