American Rent-A-Car
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Unjustified charges for upgrade and smoking fee added after rental
Billed excessive smoking and upgrade fees two months after rental
Received unexplained additional charges and no customer service response
Bait and switch pricing and forced insurance/tolls
Business reply on Google
Hello Gabrielle - Please take the time to read our response. This experience was not with our company, we are located directly in the TPA car rental center on the 4th floor. We are sorry you dealt with this, however, we do not provide the option to purchase insurance and our toll pass is completely optional, we also do not accept prepaid reservations. The name of our company is American Rent-A-Car, please research our company to confirm that this experience was not with us and see our great feedback from our customers. We thank you for taking the time to read our response and hope you are able to remove this review from our establishment.
Company tried to force customers to buy their insurance despite existing coverage
Business reply on Google
Hello Donna - Please be advised we are not America Car Rental and are not affiliated, the name of our company is American Rent-A-Car. You did not rent nor reserve a vehicle with our company. We do not offer insurance to our renters. We apologize for any confusion, however, we are a company located directly on site at the Tampa airport where all the major brands are, please read our 5 star reviews and you will see our great customer service. Their company name is similar to ours, but again are not affiliated with us. We hope you understand and are able to remove this review as it is not with our company. Please contact us for further discussion 734-494-2444. Thank you for your understanding.
Charged for accident that never happened, lost security deposit
Shuttle bus arrived 75 minutes late with no communication or apology
Business reply on Google
Hello Aaron - Please be advised we are not America Car Rental or AmeriCars Auto Rental and are not affiliated, the name of our company is American Rent-A-Car. You did not rent a vehicle with our company. We apologize for any confusion, however, we are a company located directly on site at the Tampa airport where all the major brands are, please read our 5 star reviews and you will see our great customer service. Their company name is similar to ours, but again are not affiliated with us. We hope you understand and are able to remove this review as it is not with our company. Please contact us for further discussion 734-494-2444. Thank you for your understanding.
Refused car rental unless overpriced insurance was purchased
Business reply on Google
Hello Robin - Please be advised we are not America Car Rental and are not affiliated, the name of our company is American Rent-A-Car. You did not rent a vehicle with our company. We apologize for any confusion, however, we are a company located directly on site at the Tampa airport where all the major brands are, please read our 5 star reviews and you will see our great customer service. Their company name is similar to ours, but again are not affiliated with us. We hope you understand and are able to remove this review as it is not with our company. Please contact us for further discussion 734-494-2444. Thank you for your understanding.
Double charged for insurance and rude staff
Business reply on Google
Hello James - Please confirm the name of the car rental company you rented with. Upon checking we are unable to locate you in our database. We take matters like this very serious and would like to speak with you regarding this. Please give us a call 734-494-2444 at your earliest convenience. Thank you.
Charged for damages and repairs without notification or explanation
Charged more than quoted and deposit not returned
Agent exposed customer's personal information and had no cars
Company kept deposit for false excessive dirtiness claim and provided car with expired…
Car rental had expired tags and VIN did not match paperwork
Rental car broke down; customer service unreachable for days
Business reply on Google
Hello Gabriel! We're sorry to hear that you had a negative experience at this branch and would like to further review this matter. Please email us at [email protected] with your reservation or rental agreement number and more details about your experience.
Charged $1,500 for a 3-day minivan rental due to price gouging
Charged extra for a promised free car upgrade
Rental car key fob malfunctioned, deposit not refunded.
Rented SUV had transmission issues and a blown directional light.
Incorrect return date entered, leading to extra charges for car rental.