Apple Boylston Street

Staff was rude and unhelpful during a Genius Bar appointment

Customer's Genius Bar appointment was stolen by another customer

Employee claimed money was missing after cash payment

Apple locked the wrong phone, causing customer to buy a new one

Staff refused to help customer get a new phone

Could not get phone fixed despite appointment due to long queue

Rude and unprofessional staff caused a 30-minute wait.

Staff role ruined experience and manager was unhelpful

Apple ID purchases automatically canceled without explanation

Staff tried to upsell new phone instead of repairing battery.

Business broke phone display during repair attempt and tried to conceal it

Phone repair took too long and replacement unit was not ready

Staff refused entry and replacement of broken watch band

Long wait times at Genius Bar despite appointments

Customer waited an hour despite having an appointment

Long wait times for Genius Bar appointments and repair pickup

Staff member was unhelpful and rude during Genius Bar appointment

Customer experienced poor service and order cancellation trying to buy an iPhone.

Customer waited an hour for a scheduled appointment and received no service

Long wait times to be seen by staff