Apple Oakridge

Technician damaged phone and staff provided poor communication regarding replacement.

Long wait times and unprofessional staff behavior at the store.

Staff provided incorrect diagnostic results for a faulty phone battery.

Long wait times and damage caused to device during repair process

Long wait times and rude behavior from store management and staff.

Staff exhibited rude behavior and refused to assist with data transfer

Staff refused to inspect damaged phone and offered inconvenient repair options.

staff failed to acknowledge customer for forty-five minutes

Staff member was rude and dismissive to a minor customer

Staff refused to provide a product demonstration despite low store traffic.

Staff dismissed hardware issue and manager refused to provide supervisor contact…

Staff ignored customer during order pickup to assist another person

Staff failed to diagnose a simple device connectivity issue.

Store provided inaccurate repair timeline and refused to offer loaner device

Staff provided the incorrect watch band despite confirming the specific request.

Inconsistent check-in process leads to long wait times for appointments.

Long wait times despite having a scheduled appointment

Customer forced to wait despite staff availability.

Staff failed to repair a watch that was actually functional

Customer waited thirty-five minutes for service despite having an appointment.