Apple Store

Staff canceled appointment due to customer being 5 minutes late

Customer waited for an appointment only to be told to return another day

Customer charged for repair under warranty and received poor service.

Rude employees refused to help repair phone

Disorganized service and long wait times despite appointments

Waited 30 minutes for an appointment only to be told they couldn't fix the Apple Pencil.

Employee was rude and dismissive, and customer waited over an hour.

Store did not have a common laptop charger in stock.

Customer service was slow and inattentive

iPhone battery performance is below expectations

Staff is rude and unprofessional

Return process was frustrating due to system error and unhelpful staff

Appointments never start on time, causing long delays and cancellations

Customer waited two hours despite appointment, did not get battery replaced.

Employees restrict store entry to customers not buying or visiting Genius Bar

Customer waited over half an hour for AirPod replacement while others were helped

Staff unavailable to assist with purchase despite readiness to buy

Customer was turned away after waiting for a scheduled battery replacement.

Computer repair delayed multiple times due to parts not in stock

Customer was misinformed about screen protector replacement policy