Apple The Mall at Bay Plaza

Staff is rude and unprofessional

Staff unavailable to assist with purchase despite readiness to buy

Staff at this location lack customer service skills.

Poor staff performance and wasted time at Apple store

Customer waited two hours to pick up phone after battery replacement

Staff member had an attitude and did not check appointment barcode

Technician gave conflicting information and failed to follow up on phone repair

Customer felt ignored and experienced potential discrimination from staff

Staff provided inconsistent information regarding iPhone 17 Pro issues.

Customer experienced long wait times and rude staff at Apple Store

Sold used keyboard as new; staff refused exchange and implied customer fraud

Long wait time and unfriendly staff at Genius Bar appointment

Staff refused to provide advertised in-store phone activation and data transfer service

Customer waited 90 minutes for phone data transfer due to staff breaks and incompetence.

Customer waited an hour for an appointment that was not checked in.

MacBook returned damaged after repair refusal, long wait for pickup

Staff failed to follow up as promised and provided poor service.

Discrimination and disrespect from staff based on race.

Long wait times and unhelpful staff for phone repair.

Unprofessional and disrespectful behavior from a senior store leader