Ash Automotive

Business reply on Google

I am sorry but i don't know who you are as u don't show up in my customer database but if you feel that we didnt take care of your problem you should have called and talked to us but i will be happy to give you your money back if you bring me the invoice where i charged you for the repair

Business reply on Google

You have always wanted us to look at your car without making an appointment and than when we do look at it and give you an estimate you always decline and tell us that it a old car and you don't want to spend that kind of money on a old car and than you have it repaired some place else and come back to us as it wasn't repaired correctly and ask us to look at it again but again just walking in and demanding that we look at your car without an appointment and we have never charged you for just looking at your car.

Business reply on Google

Sorry you felt that way but there are some days when life gets in the way as we are all humans and worker do have families where if they have a problem and they will always put family first and job second so if i was short of workers that day than i told you the truth as i didnt want you to leave your vehicle and call me later and ask me if i have looked at it and than get even more mad because i hadn't looked at it yet so it is better to tell you the truth and let you make the choice of whether you want to leave your vehicle or take it someplace else and i would never tell you that i don't have the equipment to test your vehicle but i will tell if i am short of workers that day to take car of your vehicle

Business reply on Google

I am sorry that you feel like we took advantage of you but i assure you that we never take advantage of anybody.And i don't know if you are comparing apple to apple on the price because i will only put a good brand of alternator in a vehicle as i don't use used parts or autozone parts but if you think i took advantage of you please come see me and lets us compare on the quote you got and what i charged you to see if it is apple to apple before you accuse me of taking advantage of you. As i give a one year warranty on my repairs regardless of the mileage and the warranty covers you for parts and labor and the wrecker if i have to tow your vehicle

Business reply on Google

I am sorry but i don't even know who you are or what car you brought in for me to look at so i would be very appreciative of you if you would remove this false review as i run a very respectable business and a very honest one as well and i don't need to up sale anything as i am very comfortable in my daily life as not to up sale anything at my shop and as for the precautions at my shop we take every precaution necessary to keep our customers cars safe and we do have certificates to prove that all my staff and myself are negative in covd 19 test but we also respect our customers freedom to wear or not wear the mask at their own discretion. i have a very good memory of what cars i looked at and who they belong to and i certainly don't remember you at all. i also searched my database to see if your name came up but i am afraid nothing with your name came up because if i did any repair to your vehicle i will have a record of it. so you see my friend i don't know who paid you to put this review on my business but that is stooping way below the belt of human respect. but if you do still feel like i did wrong even though i did not you are most welcome to come talk to me and i will gladly

Business reply on Google

sorry for the trouble you had but when your wife suggests that what i had repaired was not necessary and i took your money that is when any honest business person knows that no matter what i will do for her will never be enough as she will always find a fault so it was better for me to part company and sorry if the starter is bad as the dealer is telling you that than that will not cause the check engine light to come on and the vsa light to turn on as that was your original complain the starter is only used to start the vehicle and is not the complain that you had so good luck with the dealer

Business reply on Google

Mr Bradley first of all the first time we repaired the vehicle it all was good until mice chewed into the coolant hose and caused a leak and you wife was not aware of it and she over heated the vehicle to the extent of blowing the head gaskets and yes the repair was done correctly the first time as i don't have control on your mice infestation where you live after we repaired the vehicle the second time you paid us for the repair to have the head gaskets replaced we drove the vehicle for at least a few hundred miles to make sure you have no problems as we can not predict what else had been damaged with the over heating problem the pipe that we were charging you for was a plastic pipe that goes at the back of the cylinder heads and yes we did take it off but the condition of the pipe looked good at the time we reinstalled it as we cannot see inside the pipe to see if there is damage or not and no reputable technician will want to do his job twice and we don't just throw parts onto the car because that is not the way we work and when you did call us and tell us that u still saw a leak we told you to bring it back immediately but it took you 4 days before we got it back and than when

Business reply on Google

Hi mr riyaz the reason the oil pan replacement was recommended was because you brought your van in for an oil change and we advised you the threads for the oil pan drain plug were damaged and the bolt would not be able to be tightened to make sure there was no oil leak after the oil change and you authorized the repair as the price was agreed upon before the work was done and No not one of my workers will talk to a customer as they respect the owner and will always tell you to go to the front office to talk to the owner if you had a problem you should have talked to me first and i would have showed you the old oil pan as we have nothing to hide from our customers

Business reply on Google

To clarify what he said incorrectly. We did repair with the parts he brought us (which we do not provide warranty on customer brought parts). Then brought the car back stating that it was making a popping noise from the side we did the repair on. We replaced the necessary parts to get rid of the noise at NO COST to him even after stating there is no warranty on the completed work. When he had brought it back for the popping noise, he also stated that his A/C wasn't cooling and that it was cooling before he brought it in. He stated that he just had his A/C compressor replaced recently and that it was good before he brought it to us. We explained to him that the work he wanted us to do was on the driver side of the vehicle and that the compressor is on the passenger side of the vehicle; that we did not touch anything at all on the passenger side of the vehicle. We did not touch, test, or do anything with the A/C system. He went on and on about how he just had that compressor replaced. We gladly told him we would check out the A/C to see why it was not cooling. We checked it out and found there was NO freon in the A/C system. It had leaked out. We checked where the leak was and it was