Asiana Airlines

Long wait times and language barrier for mileage inquiry

Flight attendants seemed to prioritize their rest over passenger comfort.

Poor customer service, long wait times, and language barrier issues

Connecting flight not updated after reschedule; unable to reach customer service.

Airline changed flight, then became unreachable by phone or website.

Airline staff provided poor service and hung up on customer after long wait.

Airline office restricts passenger entry to ticketing area

Forced to pay $600 more for tickets due to poor customer service.

Airline office permanently closed, unable to change flight schedule.

Long wait times and rude customer service agents

Airline office closed, calls unanswered, poor customer service.

Staff at check-in counter were mean and unhelpful to passengers.

Airline has not refunded a canceled ticket after two months

Unable to cancel ticket due to unpicked phone calls

Long wait, inexperienced staff, and conflicting policy information.

Airline denied boarding and refund due to staff misinterpreting COVID test

Unable to use flight credit due to unhelpful customer service

Unable to make a reservation using mileage due to unreachable customer service.

Hotline is unreachable; no one answers calls.

Customer service is unreachable by phone