π¨ Hotels & Travel Β· Astoria
total experiences
replied on google
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Noise disturbance from other guests, unresolved by hotel staff.
Hotel room dangerously hot; AC broken; staff unhelpful; medical patient suffered.
Hotel cancelled reservation and charged higher rate for re-booking
Wet carpet in room and thin walls causing noise issues
Hotel refused to refund or postpone booking after flight cancellation.
Loud, useless A/C; incompetent front desk; loud street noise.
Disrespectful staff, unauthorized card charge, and dirty room
Dirty, smelly room with noisy, leaking air conditioner
Noisy air conditioner and other guests, hotel expensive
Hotel cancelled guaranteed reservation without valid reason
Hotel charged for a day's stay despite cancellation due to flight delay.
Hotel bill was much higher than advertised price due to hidden fees
Hotel location and value for money were unsatisfactory
Bed bugs in room, manager denied responsibility
Hotel refused refund for canceled flight
Hotel refused to move booking or offer refund after flight cancellation.
Hotel refused to cancel booking due to flight delay, kept 100% penalty.
Hotel charged inconsistent rates and provided dirty, smelly room.
Unclean room and excessive noise from inside and outside the hotel
Hotel room was dirty with stained linens and hair everywhere
Business reply on Google
Dear Giulia Galeotti I am very sorry for those issued, I will do investigation to ensure that the same thing won't happen in the future. The 2twins room only for 2 person we state on the website, if you have more than 2 person you should choice a 2queens room. thanks for your feedback. have a nice day!