Audio Matrix
💻 Tech Services · Torrance
total experiences
replied on google
Most reported issues
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Experiences
Business cancelled appointment due to alleged electrical issues
Business reply on Google
Well Chefki, I think that complain is fake and dose not make sense . Appointments can be changed that is something normal. But in the end it seems that you did not deserve our service to begin with.
Staff sold a non-functional product and refused a refund.
Business reply on Google
Good for you! It is better not to see anyone who thinks like you here.
Staff member was rude and interrupted the customer during inquiries.
Business reply on Google
You may come to the shop when you know how to ask questions about speakers.
Remote control failed and owner refused to provide a replacement.
Business reply on Google
Makes no sense, where is the problem!!!!
The business owner was rude and argumentative toward the customer.
Business reply on Google
Maybe you walked out because you do not deserve the service that we offer.
Business charged full price for incomplete work on a vehicle.
Technicians failed to properly wire automatic daytime driving lights
Business reply on Google
Well, everything can be done easily according to Youtube. You car does not have a sensor for the daytime running lights . Therefore, it is wired with a switch.
The business failed to follow up after promising assistance.
Business reply on Google
Hello Michael, We are so sorry to here about your recent experience with us. Please give us the opportunity to help you out again. Just give us a call at your earliest convenience or feel free to stop by in the shop so we can better assist your needs.
Poor installation quality with exposed wires and loose components.
Business reply on Google
Does not make sense, for sure you are mistaken with a different shop. We do not shove things in cars. If so you should go back there and let us see what you are talking about.
Incorrect wiring installation of a car alarm system
Business reply on Google
This has to be a mistake. When was this job done, and why didn't you contact us for that issue to begin with. our records does not show any customers with that name in the past 2 months.
poor alarm installation caused vehicle damage and electrical failure
Business reply on Google
We are very sorry to hear that. But after looking at your car on Wednesday, we decided to take the alarm out and refund you your money in full including the labor. We took that decision because your car is very old and is falling apart on its own besides that it has lots of wires from older alarm .
Remote start installation causing potential damage to vehicle ignition system
Business reply on Google
We are very sorry to hear that. We do not make the alarm, We only install it. If the alarm does not function properly the customer has warranty on that and Audio Matrix honors that 100%. Please feel free to contact us as soon as your time allows you and as We always do, We will do what ever it takes to fix any issue that We can fix.
The backup camera has poor image quality and color distortion.