Avion Inn Near LGA Airport, an Ascend Collection Hotel
🏨 Hotels & Travel · East Elmhurst
total experiences
replied on google
Most reported issues
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Experiences
Hotel added fees upon checkout and room was dirty and damaged
Business reply on Google
Thank you for sharing your feedback regarding your recent stay. We appreciate your detailed observations, as they help us understand areas for improvement. It's important for us to ensure every guest has a positive experience, and hearing your concerns about the reservation process, room condition, and shuttle service highlights significant issues that need addressing. Your feedback will be shared with the appropriate departments for their review. We hope you find a more suitable accommodation in your future travels.
Hotel charged a deposit but has not issued a refund
Business reply on Google
Thank you for sharing your experience with us. We value your feedback and understand your frustration regarding the communication you received about your deposit. Please be assured that your concerns are important, and we recommend following up directly with management, as they are best equipped to assist with your inquiry. Your comments will help us improve our guest services in the future.
Hotel room had dirty sheets and blood stains on the carpet.
Business reply on Google
We appreciate you sharing your feedback with us. We regret to learn of the concerns you encountered during your stay. Guest satisfaction is a priority, and we take all feedback seriously. Your comments will be shared with the team for improvements. Should you consider staying with us again in the future, please contact the management directly to address any issues in advance.
Room too small, breakfast inadequate for price
Hotel is shabby, overpriced, and has mold around the sink.
Misleading marketing, small room, old mattress, drafty windows
Hotel room was dirty and noisy with worn furniture
Hotel added fees at check-in and was noisy with fire alarm
Hotel shuttle unavailable, noisy room, and strange man knocking on door.
Hotel room was dirty with moldy carpet and hair in the tub.
Business reply on Google
Dear Jerome, Thank you for sharing your experience. We sincerely apologize for the disappointment and discomfort you encountered during your stay. The issues you described with cleanliness, odor, and overall condition do not reflect the standards we strive to provide. Your feedback is very important, and we will review these concerns with our team to make the necessary improvements. Sincerely, Hotel Manager
Hotel shuttle service is useless; staff was nasty.
Dirty room with crumbs, hair, and dirt in the shower
Business reply on Google
Dear Matthew, Thank you for your review. We regret to hear that cleanliness and overall presentation did not meet your expectations. Your comments regarding the condition of the room and value are important and will be shared with our team as we focus on improvements. Guest comfort is a priority, and your feedback helps guide us toward a better experience. Hope you will visit again. Sincerely, Hotel Manager
Room had a strong, unpleasant smell.
Hotel room was horrible, TV not working, and surroundings were nasty.
Business reply on Google
Dear Jose, Thank you for your feedback. We are truly sorry to hear your experience did not meet expectations. Your comments are taken seriously as we work to ensure a more comfortable and welcoming stay for all guests. Sincerely, Hotel Manager
Hotel appearance does not match pictures
Dirty room, stained sheets, hair in bathroom, and halls smelled of weed
Room was dirty and had an insect problem.
Business reply on Google
Dear Kym, We deeply regret that your experience at our property fell short of expectations. Our team is diligently reviewing your feedback to take immediate steps for improvement. We would greatly appreciate the opportunity to make amends and enhance your experience with us. Sincerely, Hotel Manager
Hotel room was cold, uncomfortable, and too expensive for the quality.
Business reply on Google
Dear Leann, We're sorry to hear about your negative experience during your stay with us. We take all feedback seriously and we'll work to address any concerns you have raised. We would like to apologize for any unpleasantness caused by our staff, and we'll take your comments into account when we're considering future improvements. We're sorry that we couldn't provide you with a better experience, and we hope you may consider giving us another chance in the future. Sincerely. Hotel Manager
Unclean hotel room with dirty bed linens and used towels
Business reply on Google
Dear Guest, We sincerely apologize for the unacceptable conditions you encountered during your recent stay. It is distressing to hear that the bed linen was unclean and that you found dirty towels in your bathroom. This is not reflective of our standards, and we will address these issues with our housekeeping team immediately. We understand how exhausting late-night travel can be, and we are sorry that your experience added to your stress. Your feedback is invaluable, and we appreciate you bringing this to our attention. Please reach out to us directly so we can resolve this matter. Sincerely, Hotel Manager
Hotel room had strong musty smell, blue light, and loud noise.
Business reply on Google
Dear Alicia, Thank you for your detailed feedback. We’re pleased to hear our staff made a positive impression. However, we deeply apologize for the issues you encountered with the room's odor, noise, and overall condition. Your comments are invaluable for our improvement efforts, and we appreciate your understanding during this emergency stay. Sincerely, Hotel Manager