Avis Car Rental
🚙 Rental Cars
total experiences
replied on google
Most reported issues
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Experiences
Pre-booked car unavailable, offered downgrade without refund, rude staff.
Business reply on Google
Hello Lily, we sincerely apologize for the long wait, that the location didn't have the vehicle you reserved and the unprofessional staff and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #270034 in the subject line so we can track this. *Izzy
Charged for fuel despite complimentary full tank agreement
Unauthorized prepaid fuel charge not refunded despite full tank return
Long wait time for car rental due to understaffing
Business reply on Google
Hello Harsh Nayak. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #249618 in the subject line. -Bridget
Avis charged late fees and tow after customer returned damaged van
Business reply on Google
Hi Jackson. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #237581 in the subject line. -Will
Unable to return car after hours, incurring fees and missed travel.
Business reply on Google
Logan, we are truly sorry for the frustration and significant inconvenience this caused you. Our Downtown Miami location does close early at 2:00 PM on Sundays, and we deeply regret that this information was not communicated to you clearly. Thank you for taking the time to provide this feedback, as it helps us improve. -Vee
Car rental agency ruined Father's Day due to multiple service failures
Faulty car key and poor customer service ruined the rental experience.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #221486” in the subject line. We are happy to help! Xavier
Received damaged car with empty tank, charged for fuel service
Business reply on Google
Hello Vu! That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon!~RG
Customer charged for unagreed car upgrade after long wait
Business reply on Google
Hi Alex, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Orlando location. We understand how frustrating it must have been to face long wait times and then encounter unexpected charges, especially when the upgrade was not clearly explained. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #216893 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Car rental cost almost $400 instead of $180 due to extra fees
Avis forced 5-star review; cars are filthy, damaged, and unsafe
Business reply on Google
That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! -Will
Received two defective rental vehicles requiring exchanges and wasting vacation time
Rental car was extremely dirty inside upon pickup
Business reply on Google
Hello, we sincerely apologize for the condition of the vehicle received. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #196021 in the subject line so we can track this. *Izzy
Bait and switch pricing, unhonored coupon, and dismissive customer service
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#189948 to the email as well. Thanks Blake
System update caused delays and incorrect car assignment, plus an unwanted toll package.
Avis did not honor online price and added $300+ in extra charges.
Shuttle service was poor and rental car had a roach infestation
Avis driver was rude and shouted at passengers
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #160383” in the subject line. We are happy to help! Xavier
Shuttle no-show, long wait, no car, faulty car, and fuel charge
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #144378” in the subject line. We are happy to help! Xavier