Avis Car Rental
🚙 Rental Cars · Charlotte
total experiences
replied on google
Most reported issues
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Experiences
Employee yelled at customer and threatened to call police.
Given wrong car type, stranded, and poor customer service.
Customer waited 5 hours for a rental car that was not available
Customer waited 4-5 hours for a reserved rental car
Business reply on Google
We apologize for the 4-5 hour wait. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #113409 in the subject line for further review. ~SD
Long wait times, dirty car, and a damaged tire
Business reply on Google
Hi Robert. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. Your feedback is valuable, and we will ensure it is reviewed by the appropriate department. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #103238 in the subject line. -S.R.
Customer overcharged for car rental due to system error
Staff refused exchange of unsafe vehicle and used abusive language
Business reply on Google
Hello I am sorry that you are not happy with your rental experience due to our agent's behavior and the vehicle not working correctly. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#100896 to the email as well. Thanks Blake
Rude and disrespectful staff member refused service and humiliated customer.
Business reply on Google
Hello Titus! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 99652 on all correspondence. We are happy to help! ~Susan
Staff ignored customer; deposit refund was delayed
Business reply on Google
Hello Cassady! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 95386 on all correspondence. We are happy to help! ~Susan
Prepaid car rental was dirty; company refused refund after early return
Business reply on Google
Hello Sergiu! We apologize for any issues that you encountered. Please email us your rental/reservation number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #88284” in the subject line. We are happy to help!~RG
Long wait times due to understaffing at car rental counter.
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #83457 as well. Thanks Blake
Long wait times, rude staff, and dirty cars at rental agency.
Business reply on Google
Hello Jen. we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. You can email us at [email protected], Include your rental agreement number, name of the renter, relationship to the renter (if applicable), and the case #79356 in the subject line, to review further. *Izzy
Long wait for car, dirty car, mechanical issues, and incorrect fuel charge
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #79123” in the subject line. We are happy to help! Xavier
Received a damaged and worn car different from the reserved model
Business reply on Google
Hello Omar! We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #66782” in the subject line. We are happy to help!~RG
Long wait times due to understaffing at the rental counter
Business reply on Google
Hello Carie, we're sorry to hear about the long wait time when you arrived at the location to pick up your reserved vehicle. That is surely not our intent and all of our agents are working diligently to try to make the pick-up process smooth and efficient as possible. Please email us at [email protected] with your rental or reservation number, the name of the renter, and the email used to reserve. We will be happy to look into this situation for you. Please reference social media case3 62842 in the subject line. Thank you. ~SE
Customer waited 85 minutes due to long lines and staff inattention
Business reply on Google
Hello I apologize that you had a long wait to pick up your rental. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to mention Case #60430 as well. Thanks Blake
Ordered car unavailable, second driver not added, extra payment required
Business reply on Google
We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “SM #44459” in the subject line. We are happy to help! Hope to hear from you soon! ~Monte
Customer waited two hours in line due to understaffing
Business reply on Google
Maitén, Thank you for reaching out and sharing your recent experience with us. I'm truly sorry about the wait time and the frustration you encountered—that’s certainly not how we want any of our customers to feel. To move forward with reviewing your case, please reply to [email protected] with Case #28388 in the subject line, and include the following details in the body of your message: ▸ Your confirmation or rental agreement number ▸ Full name ▸ Relation to the renter, if applicable Once we receive this information, we’ll promptly assess your concerns and explore any possible resolutions. We truly appreciate your cooperation and look forward to assisting you. ◈Elizabeth
Long wait times at car rental counter due to understaffing
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #20888” in the subject line. We are happy to help! Xavier
Long wait for car rental pickup
Business reply on Google
Scrapetec We are sorry to hear your experience with us has been less than positive. So the matter can be investigated, please email us at [email protected] with additional details. Be sure to provide your reservation # and in the subject line reference case #895789~Autumn~