Avis Car Rental
🚙 Rental Cars · Denver
total experiences
replied on google
Most reported issues
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Experiences
Avis charged more than agreed and refused refund after cancellation.
Business reply on Google
Hello Zokhidjon! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 265204 on all correspondence. We are happy to help! ~Susan
Car had a flat tire, no windshield fluid, and dirty windows
Business reply on Google
Hello John! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 249689 on all correspondence. We are happy to help! ~Susan
Long wait times, dirty car, damaged car, and major safety issues with tires.
Business reply on Google
Hello Burgess I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#243015 to the email as well. Thanks Blake
Forced good rating, long wait, wrong car, unneeded toll pass
Business reply on Google
Hello Sheats51 That is what we Love to hear! We appreciate the shout-out and thanks for taking time to share your positive rental experience with us and others. 5 Star service is what we aim to provide every customer. We're glad that we were able to take care of your rental needs, and we hope to see you on the road again soon! Thanks Blake
Long wait times and understaffing at car rental desk
Business reply on Google
Hello Ginger! Thank you for contacting Avis via Social Media. We apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, relation to renter if applicable, confirm phone number to [email protected]. Include details of the issue in the email and list “case #216546” in the subject line. We are happy to help! ~RG
Avis added an unapproved e-Toll feature to a rental agreement.
Dirty car, long wait, limited vehicle choice, and incorrect toll charge.
Excessive wait times and refusal to accept valid payment methods
Business reply on Google
Hi Blaine. Thank you for taking the time to share your feedback. We are deeply sorry to hear about the extensive delays and the poor service you encountered at our Denver airport location. What you described regarding the wait times and employee conduct does not reflect our values or our expectations for customer service. We understand your frustration regarding our payment verification policies, but unfortunately your information has to match in order to meet the rental requirement. We do this to protect the security of all of our customers. The manner in which your situation was handled—and the resulting impact on your travel plans—is deeply regrettable. We appreciate your feedback. --Bridget
Car return not processed despite confirmation from staff
Long wait for shuttle bus and unwanted electric vehicle
Business reply on Google
Hello I apologize that you had a long wait for our bus service to arrive. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#199239 to the email as well. Thanks Blake
Long wait times for car pickup and exiting parking lot
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #196953” in the subject line. We are happy to help! Xavier
Customer overcharged $1100 for a car rental and denied refund
Business reply on Google
Hi Jason, We sincerely apologize for the delayed response and for the experience you described at our Denver location. We understand how concerning and frustrating it must have been to receive incorrect vehicle and return information, along with charges that do not align with your actual rental. We’d like the opportunity to review this in detail and help resolve it. Please email us at [email protected] with your rental agreement number, full name, email address, phone number, and any supporting information you may have (such as timestamps, travel details, or screenshots), and include case #194125 in the subject line. Our team will carefully review and follow up with you directly. – Dee
Avis charged an unfair cleaning fee for a car returned in good condition.
Car key was damaged and did not work, causing long wait
Business reply on Google
Hi Chance. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #183828 in the subject line. -S.R.
Avis refused prepaid car rental to spouse, demanded rebooking at higher price.
Business reply on Google
We apologize for the inconvenience your wife experienced when trying to pick up a vehicle. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #182045 in the subject line for further review. ~SD
Rude staff and long wait times at car rental.
Business reply on Google
We sincerely apologize for the extensive wait times and the poor treatment you experienced at our Denver location. Hearing that this was your worst rental experience is a serious concern for us. Please email us at [email protected] with case #167754 in the subject line so we can look into this. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Customer was double-charged for a prepaid car rental.
Business reply on Google
Hi Kevin, Thank you for sharing your feedback! We’re thrilled to hear that Anok was really helpful and provided fast service, and that the shuttle from the terminal was easy. We’ve passed your kind words along to the location’s management team so they can recognize his great service. – Dee
Forced upgrades and insurance, multiple charges, and staff abuse
Customer received wrong car, experienced staff rudeness and poor service
Business reply on Google
Hello Michelle! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #122077 in the subject line. ~RG
Received two damaged rental cars, one with a flat tire and one with broken locks.
Business reply on Google
Hi Rachel. We're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. So the matter can be investigated, please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #96901 in the subject line. -S.R.