Avis Car Rental
🚙 Rental Cars · Orlando
total experiences
replied on google
Most reported issues
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Experiences
Pre-booked car unavailable, offered downgrade without refund, rude staff.
Business reply on Google
Hello Lily, we sincerely apologize for the long wait, that the location didn't have the vehicle you reserved and the unprofessional staff and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #270034 in the subject line so we can track this. *Izzy
Charged for fuel despite complimentary full tank agreement
Unauthorized prepaid fuel charge not refunded despite full tank return
Long wait time for car rental due to understaffing
Business reply on Google
Hello Harsh Nayak. We sincerely apologize for the extended wait you experienced at our location. We understand your time is valuable and regret any inconvenience this caused. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #249618 in the subject line. -Bridget
Rental car had roaches in the back seat
Car had a flat tire on the first night of rental
Business reply on Google
Hi Jesse, we apologize for the tire issues you encountered withy your rental. We'd like to learn more. Please send us a private message with all of the details. They could also call our phone team at 1-855-352-7900 or email us at [email protected] if that would be more convenient. Thank you for bringing this to our attention. Reference case #242918 in the subject line for further review. ~SD
Avis charged late fees and tow after customer returned damaged van
Business reply on Google
Hi Jackson. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #237581 in the subject line. -Will
Car did not match system, causing exit delay
Business reply on Google
Hi Pam. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We apologize there was some confusion with the vehicle you were assigned and also that you experienced an extended wait at our location. We regret that your experience did not meet our standards. We are happy to hear Emil was friendly and helpful. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #231643 in the subject line. -Bridget
Customer charged for unagreed car upgrade after long wait
Business reply on Google
Hi Alex, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Orlando location. We understand how frustrating it must have been to face long wait times and then encounter unexpected charges, especially when the upgrade was not clearly explained. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #216893 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Car rental cost almost $400 instead of $180 due to extra fees
Received two defective rental vehicles requiring exchanges and wasting vacation time
Rental car was extremely dirty inside upon pickup
Business reply on Google
Hello, we sincerely apologize for the condition of the vehicle received. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #196021 in the subject line so we can track this. *Izzy
Bait and switch pricing, unhonored coupon, and dismissive customer service
Business reply on Google
Hello I apologize that you are not happy with your rental experience. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#189948 to the email as well. Thanks Blake
System update caused delays and incorrect car assignment, plus an unwanted toll package.
Reserved car unavailable, replacement had key fob issues and missing emergency key.
Forced to pay for unwanted upgrades and a more expensive car
Business reply on Google
Hello, we are sorry to hear about your less than positive experience. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #143194 in the subject line so we can track this. *Izzy
Customer received two faulty rental cars, causing significant inconvenience
Business reply on Google
Hi Lee, Thank you for sharing your experience. We’re very sorry for the frustration and inconvenience you’ve encountered, especially with the issues related to the electric vehicle, missing adapter, and subsequent vehicle assignments. This is certainly not the experience we want for our customers. Please email us at [email protected] with your reservation or rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the Case #126389 in the subject line so we can review this further and assist you. – Dee
Received undercharged and dirty EV, plus unwanted toll add-on
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #115981” in the subject line. We are happy to help! Xavier
Long wait and slow service during car rental check-in process
Rude staff, long wait times, and refusal to honor preferred status
Business reply on Google
We apologize for the unprofessionalism you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #106229 in the subject line for further review. ~SD