Avis Car Rental
🚙 Rental Cars · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Avis failed to provide reserved EV, offered unsuitable alternative, poor service.
Business reply on Google
Hi Jerrome, we sincerely apologize for the significant inconvenience and frustration you experienced during your recent rental. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #271975 in the subject line. -S.R.
Avis failed to refund a cancelled car rental agreement
Business reply on Google
Hi Andrey, we're sorry to hear about the unexpected charges for the original rental and understand how frustrating that can be. We apologize for the difficulty you faced trying to extend your rental. We'd like to help you resolve this directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #265710 in the subject line. -Bridget
Assigned vans were unavailable due to system error
Business reply on Google
Hi A Arante, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you experienced with the Avis Preferred process. We understand how frustrating it must have been to be assigned a vehicle that was not available and then have to wait for assistance. We appreciate you recognizing Marc, Jacob, and the other team member who checked in on you and worked to assist. We also appreciate your comments regarding the vehicle assignment process and understand how this affected the value of the Preferred experience for you. If you would like us to review this further, please email us at [email protected] with your rental or reservation details, including the rental or reservation number, the full name of the renter, the email address and phone number associated with the reservation, and your relationship to the renter (if applicable), and include case #264182 in the subject line. Thank you again for your feedback. – Dee
Avis filed two false claims against customer for damages not caused by them.
Business reply on Google
Hi Jennifer, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our San Francisco location. We understand how frustrating and concerning it must have been to face multiple claims, especially after documenting the vehicle condition at pickup. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #234911 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Customer denied rental car despite prior confirmation of debit card acceptance
Business reply on Google
Hi. Please accept our sincerest apologies for the stress and disruption caused by the incorrect information you were given before your trip. To clarify our policy, renters utilizing a debit card must be at least 25 years old, and we are truly sorry this was not accurately communicated to you. We deeply regret that we let you down and failed to provide the reliable service you expected and deserved. We value your business and hope to have the opportunity to provide you with a better rental experience in the future. -Nat
Car rental charged for unwanted extras and refused full refund.
Car rental provided vehicle with safety hazard and dishonest billing practices
Business reply on Google
Hi Nikita, we're sorry to hear that you were not happy with your rental experience with us recently. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #185727 in the subject line. -S.R.
Avis tried to bill for three extra days after car return
Business reply on Google
A fast and clear return is exactly what we aim for, and we're so glad Evelynn took such great care of you. Thanks for the shoutout! ~Rory
Customer was overcharged for car rental and could not get support
Reserved EV car was swapped for gas van; staff was unhelpful
Business reply on Google
Hello, we sincerely apologize for the unprofessional staff member and the frustration it caused. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case #172080 in the subject line so we can track this. *Izzy
Excessive wait times for car rental checkout and vehicle pickup
Business reply on Google
Justin, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #165117 in the subject line. -Will
Long wait and car not released despite availability
Customer waited 2.5 hours for a rental car at SFO.
Business reply on Google
Hi Michael, Thank you for taking the time to share your experience. We’re very sorry to hear about the extended wait times and the challenges you encountered at the SFO location. We’d like the opportunity to review this matter further. Please email us at [email protected] with your rental agreement number, name of renter, details of your review, and the Case #122149 in the subject line so our team can take a closer look and assist you. Thank you for bringing this to our attention. – Dee
Avis overcharged for fuel twice despite evidence of full tank
Business reply on Google
We apologize for the fuel charge you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #108202 in the subject line for further review. ~SD
Slow employees, failing IT, and rude service.
Business reply on Google
We are incredibly sorry to hear this description of your experience. A lone, indifferent employee and failing IT systems are exactly the opposite of the reliable, professional standard your company expects when they partner with us. Please email us at [email protected] with case #104343 in the subject line so we can look into this. Be sure to include the Avis reservation confirmation or rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Staff were rude and unprofessional, and did not know company policies
Business reply on Google
Hello! We apologize for any issues that you encountered with your recent rental. Please email us at [email protected] with the details of your experience. Also, please include your rental agreement/reservation number, the renter’s name, relation to the renter if applicable, and your phone number, so we can get this looked in to. Please refer to your SM case # 103577 on all correspondence. We are happy to help! ~Susan
Long wait times due to understaffing and unhelpful agent
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #103405” in the subject line. We are happy to help! Xavier
Long wait, no car available, and unhelpful staff.
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #102686” in the subject line. We are happy to help! Xavier
Long wait time and app issues despite reservation
Business reply on Google
We apologize for the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #101088 in the subject line for further review. ~SD
Received wrong car type, then a dirty car, and was wrongly charged for gas.
Business reply on Google
Hello Catherine! We are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #97937 in the subject line. ~RG