Avis Car Rental
🚙 Rental Cars · Tampa
total experiences
replied on google
Most reported issues
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Experiences
Refused car exchange, charged cancellation fee, and staff was rude
Business reply on Google
Hi Manish. Please accept our sincere apologies for the difficulties you experienced during your recent rental. We are sorry to hear you had tire issues during the rental and that we exchanged it for an electric car that didn't meet your needs. We apologize for the rude treatment you received from our front line agent. We are sorry to hear you had to pay the cancellation fee due to not wanting to accept the electric vehicle. We regret that your experience did not meet our standards. We would appreciate the opportunity to investigate this matter further. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #252044 in the subject line. -Bridget
Customer was charged for services declined and not refunded fully
Avis failed to provide the reserved car seat, endangering a child.
Business reply on Google
Eliza, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #215006 in the subject line. -Nat
Charged for car seats and gas despite filling up
Rude staff, tablet malfunction, and an unexplained additional charge
Business reply on Google
Hello, we apologize for any issues that you encountered. Please email us your rental agreement number, renter’s name, and relation to the renter if applicable, and confirm your phone number to [email protected] include details of the issue in the email that may have been left out of the review that you feel we need to know and list “SM #201465” in the subject line. We are happy to help! Xavier
Staff member lied about required liability plan to scam customer
Business reply on Google
Hi Stephanie, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you described at our Tampa location. We understand how frustrating it must have been to feel pressured during the rental process and to receive unclear or incorrect information regarding optional coverage. We’d like the opportunity to review this further. Please email us at [email protected] with your reservation or rental agreement number, name of renter, email address, phone number, and include case #194439 in the subject line. Our team will review the information and follow up with you directly. Thank you again for your feedback. – Dee
Rental car experience with multiple issues and poor customer service.
Avis lost the key to a confirmed rental car.
Business reply on Google
Kelly, we are sorry to hear your experience with us has been less than positive. We'd be happy to address your concerns with you directly. Please email us at [email protected] with your reservation/rental agreement number, name of renter, relationship to renter (if applicable), details of your review, and the case #180981 in the subject line. -Vee
Employees broke customer's car seat and management refused accountability.
Business reply on Google
Hello Cristina, we are sorry to hear about the poor customer service. For further assistance Please email [email protected] with your rental agreement number, the renter’s name, and your relationship to them (if applicable). Please include Case#156575 in the subject line so we can track this. *Izzy
Rental car smelled of marijuana and was dirty
Business reply on Google
We apologize for the smoke smell in the vehicle provided. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #123892 in the subject line for further review. ~SD
Staff member demanded a 5-star review before service completion
Unauthorized charges for fuel and declined liability coverage
Business reply on Google
Thank you for reaching out and providing such detailed feedback. We are genuinely concerned to hear about the condition of the vehicle you were provided. We also apologize for the frustration regarding your final invoice. Please email us at [email protected] with case #110397 in the subject line so we can look into these issues. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Staff removed promotion and refused cancellation, forcing higher payment.
Business reply on Google
Thank you for bringing this to our attention. We sincerely apologize for the lack of response to your email and the deeply frustrating experience you described at our Tampa Airport location. The level of service you received, along with the reported condition of your vehicle, falls far below our standards for professionalism and cleanliness. Please email us at [email protected] with case #102868 in the subject line so we can reference your review and look into the issues brought to our attention. Be sure to include the rental agreement number, the name of the renter, and the email provided for this rental. ~Rory
Avis upcharged customer $600 on a car rental
Business reply on Google
Hello I am sorry that you were charged more than you expected to pay. Please email us at [email protected] with your rental or reservation number, as well as the name on the rental and email address, and we would be happy to look into this situation for you. Please be sure to attach the details of your complaint and case#101968 to the email as well. Thanks Blake
Booked car unavailable; staff unhelpful with alternative.
Business reply on Google
We apologize for the inconvenience you encountered with your rental. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #101096 in the subject line for further review. ~SD
Rental car company charged hidden fees and unauthorized loss damage waiver.
Lost property and poor customer service after vehicle swap
Business reply on Google
We apologize for the inconvenience you encountered and the lost backpack. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #96109 in the subject line for further review. ~SD
Customer received incorrect car stall numbers multiple times, causing significant…
Business reply on Google
We sincerely apologize for the inconvenience you encountered. Please email us your reservation, rental agreement number, name on the rental, and relationship to the renter to [email protected]. Reference case #95513 in the subject line for further review. ~SD
Customer was overcharged after being forced to upgrade car rental
Customer waited 3 hours, received wrong car, and was denied rental agreement
Business reply on Google
Thank you for sharing your experience, Mikee. We’re sorry for the delay, the vehicle substitution, and the concerns regarding agreement review. Please email us at [email protected] with your full name, your relationship to the renter, the email address associated with the rental, and your reservation or rental agreement number. Include SM #86394 in the subject line so we can assist you promptly. ◈Elizabeth