Baltimore Medical System
🩺 Health & Wellness · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Unprofessional staff and doctors who do not care about patients
Doctor uses AI and is terrible and useless
Doctor unfamiliar with condition, poor record exchange, and no co-pay receipt
Business reply on Google
Thank you for sharing your feedback. We understand that managing a complex medical condition can be challenging, and patients deserve to feel heard, respected, and supported throughout their healthcare journey. We recognize the concerns you raised regarding your appointment experience, care coordination, medical records, and scheduling. Feedback such as yours is valuable and helps us identify opportunities to improve how we communicate and deliver care. Our goal is to provide comprehensive primary care while partnering with specialists to support each patient's individual needs. We have shared your comments with the appropriate leadership team for review as part of our ongoing efforts to enhance the patient experience. If you would like to provide additional information about your experience, please contact us at [email protected]. We appreciate you taking the time to provide your perspective and wish you the best in your continued care.
Long wait for appointment to start
Business reply on Google
Thank you for sharing your feedback. We understand that long wait times can be frustrating and can impact your overall experience. Providing timely, coordinated care is important to us, and we continuously evaluate our processes to improve patient flow and scheduling. Your comments have been shared with the appropriate team for review. If you would like to provide additional details about your experience, please contact us at [[email protected]](mailto:[email protected]). We appreciate you taking the time to share your perspective.
Negligent patient care and lack of response to medication side effects.
Business reply on Google
Thank you for sharing your feedback. We understand the concerns you raised regarding communication, follow-up care, medication management, and access to behavioral health services. Behavioral health care requires timely support, clear communication, and coordination between patients and care teams. We take feedback regarding these areas seriously and have shared your comments with the appropriate leadership team for review. Because healthcare experiences are unique to each patient, we encourage you to contact us directly so we can better understand the circumstances surrounding your concerns. If you would like to provide additional information, please email us at [email protected]. We appreciate you taking the time to share your perspective.
Customer not allowed to accompany authorized patient inside facility
Business reply on Google
Our teams play an important role in creating a welcoming environment. We take feedback about communication seriously and would appreciate the opportunity to follow up. Please email [email protected].
Doctor provided inadequate information and poor communication about diabetes diagnosis
Long wait times and rude staff at registration
Front desk staff are disrespectful and impolite to patients
Long wait times and doctor unaware of appointment reason
Staff failed to scan paperwork and spoke negatively about customer.
OBGYN neglected tests, gave false diagnosis, and had poor bedside manner
Doctor showed no compassion or empathy during a sensitive visit
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience and would like the opportunity to look into it further. Could you please email us at [email protected] with your full name and date of birth so we can better assist you? We’re committed to providing quality care and appreciate the chance to make things right.
Difficulty understanding staff and restrictive visitation policies.
Business reply on Google
Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. At Baltimore Medical System, we strive to provide respectful, high-quality care to all members of our community. We understand how frustrating it can be when expectations are not met, and we are committed to improving where we fall short. We welcome the opportunity to speak with you directly so we can better understand what happened and work toward a solution. Please feel free to reach out to us at [email protected].
Wrong procedure scheduled after long waits and repeated cancellations
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. This is not the level of care we aim to provide. We take your concerns seriously and would appreciate the opportunity to learn more so we can address them. Please contact us directly at [email protected] so we can follow up with you personally.
Uninformed of psychiatrist leaving, wrong appointment made, and missed urgent appointment
Psychiatric department canceled 6 appointments, leaving patient without medication.
Business reply on Google
Thank you for getting in touch and informing us of your issue. Kindly reach out to us via email at [email protected] to delve deeper into your concern.
Rude front desk staff and restrictive COVID policy for new parents.
Business reply on Google
We appreciate you getting in touch and informing us of your concern. Kindly send us an email at [email protected] to continue the discussion regarding your issue.
Slow receptionists, rude doctor, and unhelpful telehealth service
Medical forms not completed; doctor refuses to see patients