Baltimore Medical System at Yard 56
🩺 Health & Wellness · Baltimore
total experiences
replied on google
Most reported issues
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Experiences
Employee yelled at customer for scheduling wrong test type
Business reply on Google
Thank you for sharing your feedback regarding your recent visit. We take concerns related to customer experience and communication seriously. We understand your frustration regarding the scheduling confusion and appreciate you providing details about your interaction at this location. Our goal is always to provide clear communication and professional service to everyone visiting our facilities. We recognize that expectations surrounding appointment types and testing availability may not always be clear, and feedback like yours is valuable as we continue evaluating both our processes and patient experience standards. The concerns you shared regarding the interaction with staff and communication in the waiting area will be reviewed internally with the appropriate team. Thank you again for taking the time to bring this to our attention.
Doctor ordered labs without informing patient and was unreachable for discussion.
Business reply on Google
Thank you for sharing your feedback. We understand your concerns regarding communication about laboratory orders, access to your care team, and receiving inconsistent information during your visit. Clear communication and coordination of care are important parts of the patient experience, and we recognize how frustrating it can be when expectations are not met. Your comments have been shared with the appropriate leadership team for review as we continue to evaluate and improve our processes. If you would like to provide additional details about your experience, please contact us at [email protected]. We appreciate you taking the time to share your perspective.
Medical office ordered wrong test and ignored patient's requests.
Business reply on Google
Thank you for taking the time to share your experience. We understand the concerns you raised regarding scheduling, communication, provider preferences, referral coordination, and the overall care experience. We recognize that healthcare interactions, particularly those involving sensitive and personal concerns, should be handled with compassion, clear communication, and respect for each patient's individual needs. Feedback like yours helps us identify opportunities to improve our processes and the patient experience. Your comments have been shared with the appropriate leadership team for review. If you would like to provide additional details about your experience, please contact us at [email protected]. We appreciate your feedback and wish you the best in your continued care.
Poor customer service and lack of knowledge from staff and pharmacist
Business reply on Google
Thank you for sharing your feedback. We understand your concerns regarding customer service and your experience with both our staff and pharmacy team. Providing clear communication, respectful service, and a positive patient experience are important to us. Your comments have been shared with the appropriate leadership team for review as we continue working to improve our services. If you would like to provide additional details about your experience, please contact us at [email protected]. We appreciate you taking the time to share your perspective.
Medical appointments were too short and staff were unhelpful
Business reply on Google
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been, especially during pregnancy. We take concerns like these seriously and would appreciate the opportunity to learn more and review your experience further. If you’re willing, please contact us at [email protected] so we can better understand what occurred and identify opportunities for improvement.
Staff were disrespectful and hostile to the customer
Front staff ignored patient and had a nasty attitude
Unprofessional staff initially dismissed daughter's medical emergency.
Staff ignored patient and used profanity.
Business reply on Google
We appreciate your contact and the information you've shared regarding your concern. Kindly reach out to us via email at [email protected] to continue the discussion about your issue.
Business stopped accepting United Healthcare without informing customer
Business reply on Google
We appreciate your contact and the information you've shared regarding your concern. Kindly reach out to us via email at [email protected] to continue the discussion about your issue.
New staff is unprofessional and curses while having personal conversations.
Business reply on Google
We appreciate you getting in touch and informing us about your issue. Kindly send an email to [email protected] for further discussion regarding your concern.
Staff member provided poor service