Bank of America
💳 Finance & Insurance
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff member was rude and impatient, rolling eyes at customer.
Long wait times due to insufficient teller staff
Unprofessional and discriminatory staff
Business reply on Google
Hello. We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^Courtney
Bank staff rude to customer knocking on door
Business reply on Google
We appreciate that you took the time to tell us this, and apologize for the experience. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^rosa
Scheduled appointment given to walk-in, causing long wait and dismissive staff.
Business reply on Google
Hello, I'm sorry your experience with our financial center team wasn't what you expected. We’ll certainly be sharing your feedback with our leadership team. If you need further assistance with your accounts, please reach out to a member of our Social Media Client Care team on Facebook https://www.facebook.com/BankofAmerica or send us a private message on https://www.instagram.com/bankofamerica/. ^erika
Agent let people cut the line, causing a two-hour wait
Business reply on Google
We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^jose
Staff were unprofessional at the bank branch
Business reply on Google
Hello, Alaiza. We’re sorry to hear your experience did not meet expectations, and we appreciate you taking the time to share your feedback. If you need further assistance, our Social Media Client Care team is available on Instagram at https://www.instagram.com/bankofamerica/ or on Facebook at https://www.facebook.com/BankofAmerica. ^ana
Long lines and insufficient staff at the bank branch
Business reply on Google
Hello. We are sorry that we did not meet your expectations. If you need further assistance or would like to provide additional info. Please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^gabe
Staff refused to deposit money orders and yelled at customer
Business reply on Google
Hi Zhao. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Twitter at https://twitter.com/BofA_Help or Facebook https://www.facebook.com/BankofAmerica. ^Warren
Long wait times due to understaffing and slow service
Business reply on Google
Hello Teresa. We value your business and are sorry that you were disappointed. We’ll certainly be sharing your feedback with our leadership team and would like to know more. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^mark
Staff refused transaction based on their opinion
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us, please connect with a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^adrian
Long wait times due to insufficient open windows and slow service.
Business reply on Google
Hello. I'm sorry your experience with our financial center team wasn't what you expected. Your feedback is important to us. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^viviana
Tellers spend too much time on non-bank conversations, causing long lines
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^armando
Rude staff and irresponsible manager at the bank branch
Business reply on Google
Hello, we're sorry to hear about your experience. We’d like to learn more about what happened. Please reach out to a member of our Social Media Client Care team on Facebook at https://www.facebook.com/BankofAmerica. ^matt
Long wait for service despite open tellers due to staff chatting
Business reply on Google
Hi, Kevin. I'm sorry your experience with our financial center team wasn't what you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alma
Bank lobby feels unsafe due to loiterers after hours
Business reply on Google
It's disappointing to hear that your experience wasn't at the level you expected, and we’ll certainly be sharing your feedback with our leadership team. If you need further assistance, please reach out to a member of our Social Media Client Care team and send us a private message on https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^kayla
Long wait times and unpleasant branch smell
Business reply on Google
Hello, Matthew. We're disappointed to hear that your experience was not at the level you expected. Your feedback is important to us. We certainly understand your frustration and appreciate your patience. We'll certainly document your concerns and share them with our leadership team. We may also have some alternatives to help you save time. You may be able to save time by using an ATM or our mobile app. Signing up is simple: https://www.bankofamerica.com/online-banking/mobile-and-online-banking-features/overview/. ^priscilla
Slow service and long wait times at the bank
Business reply on Google
We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^armando
Customer waited two hours and was not seen by a bank worker.
Business reply on Google
Hello Saifur, We are sorry that we did not meet your expectations. Your feedback is very important to us and we would like the opportunity to speak with you. Please connect with our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^lilly
Long wait times at the bank
Business reply on Google
Hi, Harry. I'm sorry your experience with our financial center team wasn't what you expected. If you need further assistance, please reach out to a member of our Social Media Client Care team on Instagram at https://www.instagram.com/bankofamerica/ or Facebook https://www.facebook.com/BankofAmerica. ^alma