Bavarian Bierhaus
🍽️ Restaurants · Nashville
total experiences
replied on google
Most reported issues
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Experiences
Limited vegan options and non-vegan bun for vegan brat.
Business reply on Google
Misha, we're sad to see you felt your experience wasn't worthy of more stars. We try our best to accommodate most dietary restrictions and take allergens seriously. As a vegetarian myself, I understand it's hard to come by plant based options in German dishes. I myself suggested adding the Vegan bratwurst. The buns for Brat on a Bun and our pretzels are actually dairy free! I'm sorry you were misinformed. We are also happy to make the Sausage Platter or Plate with just vegan brats. You can always request cucumber salad, red cabbage, apple sauce, or a house salad for your side. I will take the necessary steps to have our staff review our ingredient lists so they can better accommodate our vegan guests. I hope you will come back so we can make this right for you, I would be happy to cover your next meal. Please email me at [email protected] Best, Madison - Marketing Coordinator
Slow service and dry, nasty food
Business reply on Google
Derek, We’re sorry your visit was disappointing, especially with the long wait and food not meeting your expectations. We'd like to look into your experience a little more to make this right for you. We are not happy until our guests are. If you have your receipt and/or more details from your visit, please email us at [email protected] Sincerely, the Bavarian Bierhaus team
Overpriced pilsner
Business reply on Google
I am truly sorry for your experience being anything short of exceptional. We want each of our guests to leave feeling like they just took a trip to Germany, but not the price tag part of the trip. Please reach out to me at [email protected] so I can look into your visit and work to correct it and see what we could have done better.
Spoiled food caused illness
Business reply on Google
Nathan, We’re truly sorry your evening left you so disappointed, especially with the food and how things unfolded afterward. We have reached out to you personally and issued a full refund of your bill to make this right. We are not happy until our guests are. We hope you are feeling better and your next visit to Nashville is a better one. Kind Regards, Bavarian Bierhaus Team
Customer got food poisoning after eating at the restaurant
Business reply on Google
Samyann, We’re truly sorry your evening left you so disappointed, especially with the food and how things unfolded afterward. We have reached out to you personally and issued a full refund of your bill to make this right. We are not happy until our guests are. We hope your husband is feeling better and your next visit to Nashville is a better one. Kind Regards, Bavarian Bierhaus Team
Customer felt discriminated against due to lack of service
Business reply on Google
Gabriel, I am very disappointed to hear that this was your experience. You should have been approached by a server immediately as our rule is to great guests in 45 seconds. This is unacceptable and I have informed our team of this issue. I would like to get more information from you on your visit so we can see where we went wrong and use it is as a training opportunity. Please email me the date, time, and details of your visit to [email protected]
Customer waited 30 minutes for service that never arrived
Business reply on Google
Johana, I am very disappointed to hear that this was your experience. You should have been approached by a server immediately as our rule is to great guests in 45 seconds. This is unacceptable and I have informed our team of this issue. I would like to get more information from you on your visit so we can see where we went wrong and use it is as a training opportunity. Please email me the date, time, and details of your visit to [email protected]
Customer unhappy with food quality, felt it was a waste of money.
Food quality poor, long wait for menu, forced seating, and inappropriate music
Business reply on Google
Douglas, we're sorry that your experience did not meet your expectations. We do not resort to frozen foods, and many items are made from scratch in house based on family recipes. All of our background music is German, Polka, Alpine, or songs popularly played at Oktoberfest. Depending on the time of day the playlist and vibe changes, but we assure it is authentic. Even our live music is varied, just like at Oktoberfest. We also seat our guests just like in Germany, you will often be sat communally, and after a liter of beer you'll end up good friends! We limit our paper menus to guests who cannot access our digital menus, we apologize for the inconvenience. Again, we apologize that you did not find our authentic bierhall to be what you expected.
Expensive, inauthentic food and poor quality schnitzel
Business reply on Google
We're sorry to hear that your experience didn't meet your expectations. We strive to deliver an authentic German atmosphere and cuisine. Your feedback regarding our pricing and schnitzel is noted and will be reviewed. We hope to serve you better next time. Sincerely, Bavarian Bierhaus.
Slow service and cold food at restaurant.
Business reply on Google
We're sorry to hear about your experience. We strive to provide excellent service and food, and we regret falling short. Your feedback is valuable and will be used to improve. Please email us at [email protected] Let us know the date, time, and details of your visit so we can make this right.
Poor food quality, small portions, and incorrect side dishes.
Business reply on Google
We're truly sorry to hear about your unsatisfactory experience. Your feedback is invaluable and we have already addressed these issues with our team to ensure improvement. Please contact us directly so we can make this right by emailing us at [email protected] Sincerely, Bavarian Bierhaus.
Food quality was poor and did not taste authentic
Business reply on Google
We're sorry to hear you found our dishes lacking. We strive to provide an authentic German dining experience. Your feedback is important and we'll use it to improve. Please send us an email at [email protected] with the date, time, and details of your visit so we can make it right. Sincerely, Bavarian Bierhaus
Poor service, bland food, and dirty silverware at restaurant
Business reply on Google
Hi Steven, could you please email us the details of your visit so we can make it right? [email protected] Sincerely, Bavarian Bierhaus.
Food is not authentic and tasted not fresh
Business reply on Google
We're sorry to hear you didn't enjoy your meal completely. We greatly value your detailed feedback and have shared it with our team for review. We're glad you appreciated the atmosphere. Do come again; we're committed to improving your next dining experience. Prost! Bavarian Bierhaus.
Food was over-salted and burnt, causing a bad experience
Business reply on Google
Matt - Unfortunately perfection isn't something we have accomplished yet and we have bad days just like everyone else. We hope this one experience doesn't stop you from coming to see us again. I assure you this isn't a typical experience.
Tough corned beef and poor payment options
Business reply on Google
I am truly sorry for your experience being anything short of exceptional. We want each of our guests to leave feeling like they just took a trip to Germany, but not the price tag part of the trip. Please reach out to me at [email protected] so I can look into your visit and work to correct it and see what we could have done better.
Food was mediocre and schnitzel tasted microwaved.
Business reply on Google
As a Bierhall and being Oktoberfest Every Day it can get a little rowdier than in a typical restaurant, especially on the weekends, but hate to see that it impacted your visit! We would love to talk to you about what we could have done better. Please reach out to us at [email protected] so we can see more about your food and service! Until then, Prost!
Kasespatzle dish was not authentic and tasted bad
Business reply on Google
Thank you for taking the time to leave a review and give some feedback. I hate to see that you didn't enjoy the food as much as our guests normally do and we aren't happy until our guests are! Can you reach out to us at [email protected] so we can find out more about your recent visit! Prost!
Host was rude and made customer wait unnecessarily
Business reply on Google
I can tell by your comment that this isn't the experience that I hope for each and every guest to have when coming to the Bierhaus. Please reach out to me directly at [email protected] so that I can get some more details about your visit and hopefully make this right or at the least make it a learning experience so we can avoid it happening again in the future.