Bellhop Movers Baltimore
🔧 Home Services
total experiences
replied on google
Most reported issues
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Experiences
Charged $300 for cancelled move, refund not processed
Movers did not arrive, damaged expensive dresser, and offered inadequate compensation
Movers failed to arrive after multiple reschedules and charged card
Business reply on Google
We’re truly sorry for the frustration and stress caused by the delayed start to your move. We understand how important it is for moves to begin on time and sincerely regret the lack of timely communication early that morning. While we did experience unexpected scheduling challenges, we were still able to secure a team to complete your move later in the morning. We’re glad the move itself went smoothly, but we acknowledge that the delay and lack of clarity early on fell short of the high standard of service we strive to provide. Your feedback has been shared with our team so we can improve communication and day-of coordination going forward. If there’s anything else we can do to follow up or address concerns, please don’t hesitate to reach out directly. We value your time and sincerely apologize again for the inconvenience.
Movers damaged furniture, ignored instructions, and took too long.
Business reply on Google
We deeply apologize for your distressing experience, Nick. Our claims team and supervisor are actively reviewing your case and will reach out with resolutions. We are committed to making this right and improving our services. Thank you for your patience as we work through this with you. Please reach out with any additional concerns.
Movers broke furniture and refused fair compensation for damages.
Business reply on Google
Dakota, we apologize for the damages that occurred during your move with Bellhop. We understand that you trusted us to protect your belongings and that we let you down. Preventing damages is a critical focus of our Operations Team. Due to this, we shared this feedback with the Market Manager to ensure the mover’s performance improves in the future. We apologize that you are not fully satisfied with the proposed compensation. The depreciation rate mentioned is a customary furniture depreciation rate used by a variety of companies and industries. Additionally, it's important to note that the IRS Code mentioned applies to business or income-producing property for tax purposes and not to personal property. Our system reflects that you have been in contact with our Claims Team regarding these damages and have signed a settlement agreement. The settlement amount agreed to has been processed as a refund to your account. We appreciate you taking the time to review and leave feedback as we continue to refine our claims processes. We strive to handle claims with integrity and transparency, and I apologize if you feel otherwise. If there's anything else we can do to assist you or if you have
Moving company cancelled last minute, leaving customer without a truck
Business reply on Google
Sam, we really appreciate your feedback and we apologize for having to cancel your order. It is highly unusual for us to be unable to fulfill a move at the original time, and we hate that we experienced fulfillment problems with your reservation. We tried our best to solve the problem yet due to the sudden nature of the case it was out of our hands, we would love to help you in the future and if your heart is big enough to give us a second chance we'll show you our best and offer a discounted rate to reiterate we care for you.
Company scammed customer, took extra money, and refused refund.
Business reply on Google
MK, we are deeply sorry for the stress and inconvenience of what happened and for our inability to perform your move as planned. Please Email us your confirmation number so we can review your order and assist.
Charged over $500 for a move that never occurred
Business reply on Google
David, thank you for sharing your feedback, and we sincerely apologize for any frustration caused by your experience. We are genuinely sorry that we did not meet your expectations. Our records indicate that our Support Team launched an investigation into the details of your move. According to our records, the movers did perform services, but it seems there was a challenge with some items weighing over 300lbs. We want to clarify that, as per our Terms of Service, we cannot guarantee the moving of items exceeding this weight limit. However, we always make a good faith attempt to accommodate our customers' needs. We regret that your experience did not align with the level of satisfaction we aim to provide. We understand the importance of a smooth and reliable moving process, and we apologize for any inconvenience caused. If there are specific details you'd like us to revisit or if you have further concerns, please feel free to reach out to us at [email protected]. We appreciate your feedback as it helps us improve our services, and we hope to have an opportunity to better serve you in the future.
Movers did not show up and damaged furniture; no refund given
Business reply on Google
Kathryn, We sincerely apologize for the disappointing experience you are stating to have had with our moving services. We have noticed you've mentioned that only two out of the four movers assigned to your move showed up, and we deeply regret any inconvenience and frustration this may have caused. However upon reviewing your booking details, we found that you had reserved three movers and one truck with a driver. Our standard service includes the specified number of movers and a driver to facilitate the transportation of your belongings. It's important to note that the role of the driver primarily focuses on safely transporting the items and coordinating logistics, rather than actively participating in the physical moving process. We apologize for any misunderstanding or miscommunication regarding the number of movers assigned to your move. While we strive to ensure that all aspects of your move are handled professionally and efficiently, there can be unforeseen circumstances that may result in a shortfall in the number of movers available on a particular day. However, we understand the impact this had on your moving experience, and we deeply regret any inconvenience caused. In reg
Moving truck cancelled last minute; company unhelpful, no refund
Business reply on Google
Thank you for bringing this to our attention. We are deeply sorry for the terrible experience you had with our company. This is not how we strive to treat our customers, and we are taking immediate steps to address the issues you've raised. We have investigated your claim and have taken appropriate action to ensure that this does not happen again in the future. Please know that we take full responsibility for the problems you experienced and we are committed to making things right.
Movers damaged property and company made claims process difficult.
Company charged cancellation fee due to undisclosed service limitations.
Movers used outdated tools, took too long, and left furniture unassembled.
Business reply on Google
Balal, we apologize for your poor experience with Bellhop. We understand that anytime the move duration is longer than the estimated time, it creates a frustrating customer experience. As an hourly, pay-as-you-go service, we operate in non-binding estimates rather than quotes. We work to make estimates as accurate as possible by asking detailed questions during booking. However, every move is unique, and several move-day factors can contribute extra time: additional inventory, box count, travel delays, and assembly. When we receive concerns about the duration of a move, we do everything we can to investigate the situation and evaluate the service provided in the hopes of coming to a fair resolution on the bill. Our system reflects that you discussed these concerns with our Quality Team and that we reduced your bill for accuracy and fairness. We shared this feedback with the Market Manager, and we genuinely hope to redeem the experience in the future. Please reach out to our Quality Team if you have further concerns that we have not addressed in our contact with you at [email protected]. Thank you for taking the time to share your feedback.
Movers damaged, soiled, and destroyed furniture, then mishandled claim.
Movers damaged furniture, got lost, and company ignored claims
Business reply on Google
Farzad, we are so sorry to hear about your experience. Our system shows that you were able to resolve your concerns with a bill correction from our Customer Care team and Claims Department post-move. We are actively taking steps to ensure this same experience doesn’t happen in the future. If you have any further questions or concerns that have not been addressed in our contact with you, please reach us at (888) 836-3939 ext. 2 or [email protected]. Thank you for taking the time to share your feedback.
Movers did not finish the job, leaving items and unassembled furniture.
Business reply on Google
Jeanne, we're so disappointed to hear about your experience! What you've described is not typical for our service, and we'd love you to connect with our Customer Care Team to see what we can do to help, (888) 836-3939. Thanks for sharing your feedback.
Movers were late, understaffed, packed poorly, and damaged items.
Business reply on Google
Eric, we're disappointed to hear that you had an underestimated move and poor experience. Thank you for sharing this feedback and for working with our Customer Care Team to address these concerns. Please don't hesitate to reach out if there's anything more we can do.
Movers did not show up, customer had to help with the move
Items went missing after being placed in the moving vehicle
Business reply on Google
Taressa, we're sorry to hear about this experience! We appreciate your willingness to discuss this with our Customer Care Team, as it's our priority to make it right when items are damages or missing from a move. Thank you for allowing us to resolve this concern.
Movers broke the customer's bed and customer service is unresponsive.
Business reply on Google
Hi Anna, we're so sorry to hear about your damaged bed! We have not been able to locate your reservation details, but are eager to make this right for you and see what went wrong. We do not see a record of a conversation with Customer Care Team under your name and want to make sure you're reaching out to the right place. Please give us a call or email us so that we can discuss your concerns (888) 836-3939, [email protected].