Best Buy
💻 Tech Services
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
TV delivery delayed and unable to contact store directly
Business reply on Google
Hello, Thank you for the review. We understand not receiving your delivery is frustrating and not ideal. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 194142
Customer charged extra fee for screen protector application
Business reply on Google
Good Evening, We absolutely understand how you ae feeling after not getting the help you needed when looking for a screen protector installation in store. We would be happy to review this situation further. Please feel free to contact our team by sending us a private message on social media. In the message, make sure that you include your Google review case ID: #191852. - Facebook (https://bby.me/rg95LB) - Twitter/X (https://bby.me/giVREX) - Instagram (https://bby.me/36Cf7W)
Rude and sarcastic staff member caused pickup delay
Business reply on Google
Hello, Thanks for taking the time to detail your experience. It's unfortunate that your experience was a negative one, we understand why you would be upset if someone was speaking to you in a rude manner. We would like to speak with you more and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 181521 in your message to us. X: https://bby.me/64usYr Facebook: https://bby.me/rObemk Instagram: https://bby.me/xPpjDA
Understaffing leads to long waits and poor service at Geek Squad.
Business reply on Google
Hi, We understand how frustrating it can be when the level of customer service and support doesn’t meet expectations. Your experience matters to us, and we truly value the opportunity to hear your concerns. Please connect with us through a private message on our social media link and mention review #180558. Facebook (https://bby.me/IkrW6H) Twitter/X (https://bby.me/RRdvDE) Instagram (https://bby.me/mjTaC5)
Customer impersonated at store
Business reply on Google
Hello Deb, Thank you for the feedback it does matter, and we want to know a little more about this situation and see if we can help in any ways. We can understand no one wants to be impersonated. If you’d like to connect with a representative directly, please reach out through one of our social media channels listed below and include your Google Review #173716 in a private message. We’re here to listen and help however we can. • Facebook (https://bby.me/FdaeET) • Twitter/X (https://bby.me/aS7gXc) • Instagram (https://bby.me/HIJBoM)
Dryer delivery damaged property and company refused to fix it
Business reply on Google
Hello, Robin, Thank you for reaching out to us here to share your experience. We understand how important an installation can be, and we would like to take a closer look into this with you to assist in any way possible. To get started, please send us a private message or DM at the following Social Platforms with Google Review# 172808. Facebook (https://bby.me/Q70cyL) Twitter/X (https://bby.me/nlLzF0) Instagram (https://bby.me/N5zXkH) We look forward to assisting you there.
Customer received disheartening treatment from staff
Business reply on Google
Thank you for sharing your feedback with us, Lia. What you’ve mentioned is quite concerning. We try to pride ourselves in ensuring we provide great customer service. Let’s get this documented and reviewed further for you. First, we will need more details from you. Please message us through our social media channels on Instagram (https://bby.me/bwemyT), X/Twitter (https://bby.me/Ew1Na3) or Facebook (https://www. https://bby.me/E1RmUh) with the full details of your experience. Also add Google Review 170498. We look forward to hearing from you.
Missed critical file transfer, no setup help, and product durability issues.
Business reply on Google
Hi, Thanks for your review. It's unfortunate that your data transfer was not as expected. We would like to speak with you more regarding this matter and get some additional information. Please send us a private message on X, Facebook or Instagram. A representative will be available to speak with you. You may also include the Google review number 161558 in your message to us. X: https://bby.me/Cbk0He Facebook: https://bby.me/i6vHZY Instagram: https://bby.me/OKOLbl
Manager refused return without restocking fee despite prior assurance.
Salesperson was disrespectful and dismissive regarding Geek Squad staff's conduct
Business reply on Google
Hello, Thank you for the review. We always want to provide a respectful and professional place to shop. We would like to ensure your feedback is formally documented within our Corporate system to be reviewed internally by the appropriate teams. To do so, please send us a message on Facebook, Twitter/X, or Instagram, I’d recommend sending a private message or DM. Please include Google Review 161115
Staff lied about lost computer and missing battery, then was dismissive.
Staff member was condescending and unhelpful regarding a product replacement.
Stolen card details used for attempted fraudulent purchase at Best Buy
Business reply on Google
Hello, We appreciate you taking the time to share your situation with us. It would not be too exciting to receive any surprise charges on your account. Let's review this for you. Please send us a message through our social media channels on Instagram (https://bby.me/FwOdNh), X/Twitter (https://bby.me/mxJdl5) or Facebook (https://bby.me/A84th7) with the full details of what took place. Also add Google Review 157078. We look forward to hearing from you.
Customer was told to leave by police without explanation
Business reply on Google
Hello, We appreciate you taking the time to share your feedback. Being asked to leave the property would be frustrating, so we can understand your concern. We'd be happy to document your experience here on a corporate level. Please connect with us through social media. You can find us on Facebook (https://bby.me/QlW4sI), Twitter/X (https://bby.me/xekhbg), or Instagram (https://bby.me/3P95Yi). Please reference Google Review, #156821.
Staff ignored customer in store
Business reply on Google
Good Afternoon, Glover, We definitely understand how you are feeling after not being asked if you needed assistance while in store. We would be happy to partner with you and provide you with the assistance you need. To start, please send our team a private message on social media that includes your Google review case ID: #156546. - Facebook (https://bby.me/oC4n2D) - Twitter/X (https://bby.me/SIoJvL) - Instagram (https://bby.me/XXC4By)
Denied refund for unopened items due to 17-day return policy.
Business reply on Google
Good Afternoon, Dave, We absolutely understand how you are feeling after an issue occurred regarding being able to return unopened items outside the return window. We would love to review this situation further with you. Please feel free to send us a private message on social media that includes your Google review case ID: #152402. - Facebook (https://bby.me/Mx704W) - Twitter/X (https://bby.me/fWc9pZ) - Instagram (https://bby.me/BKHeml)
Painful return process and inability to contact store directly
Business reply on Google
Hello, Thank you for sharing your experience. We appreciate you giving us another chance after so long, though we understand encountering a similar issue to what stopped you from visiting us, isn't ideal. It's also understandable to want to be able to verify availability of an item before driving to the store. We'd be happy to review your experiences with you, to see if we may be able to assist. Feel free to send a private message on one of our social media platforms, Facebook (https://bby.me/BNKvqk), Twitter/X (https://bby.me/oTmCJl), or Instagram (https://bby.me/zVOuX5). Please also mention your "Google review #151892" in your message.
Scheduled phone repair appointment was refused upon arrival
Business reply on Google
Hello, Thanks for leaving your review. We understand why you would be disappointed in the experience you've had, especially with them not being able to repair your device. We would like to hear more about your visit. Please connect with us by sending a private message on one of the below social media platforms. You may include the Google review ID 150904 in your message. X: https://bby.me/NuxhVs Facebook: https://bby.me/JmnWvD Instagram: https://bby.me/zijjSF
Staff member was dismissive and difficult at order pickup
Business reply on Google
Hello, thank you for leaving a review. Can you please reach out to us on Facebook (https://bby.me/MKjBzp), Twitter/X (https://bby.me/gMVYlc), or Instagram (https://bby.me/ZTHxbU) with more information about your experience? Please begin your message with "This is regarding my Google Review #150731".
Outdated website, unstaffed stores, and poor service.
Business reply on Google
Hi Keaton, Thanks for sharing this review. We're concerned to hear you feel this way, and that your experience with us hasn't met expectations. If you'd like to share additional feedback with us or discuss this further, feel free to reach out to us via our social media channels on Facebook (https://bby.me/znzZjK), Twitter/X (https://bby.me/iwWadW), or Instagram (https://bby.me/TD6ZeM). Please include the Google Review reference number #149168 when reaching out.