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Thank you for bringing your phone in for a screen replacement. We were able to complete the repair in less than an hour and keep the cost at $80. At the time of service, the device was in disabled mode due to the severity of the screen damage, and the iCloud ID and password were not available. Despite this, we made every effort to assist by helping initiate a password reset and even remained open after business hours to support you. Please note that the waiting period for resetting your password is determined by Apple and is unfortunately beyond our control. We completely understand how frustrating this situation can be, and we sincerely apologize for any inconvenience caused. However, the delay is caused by you forgetting your iCloud password not because we took longer to fix it. We truly appreciate your understanding and patience. If there is anything further we can assist you with, please feel free to reach out.