Best Western Plus Executive Residency Nashville
🏨 Hotels & Travel · Nashville
total experiences
replied on google
Most reported issues
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Experiences
Staff hung up, then refused service and rooms to a Black woman
Business reply on Google
Dear Tammy, We are truly sorry to learn about your disappointing experience and appreciate you taking the time to share your feedback. Please accept our sincere apologies, as the concerns you described do not reflect the level of service and comfort we strive to provide. Your comments will be carefully reviewed with our team, and appropriate corrective measures will be taken to address the issues you encountered. We remain committed to improving our facilities and service to ensure a better experience for every guest. We hope you will give us another opportunity in the future to restore your confidence and provide the quality stay you deserve. Sincerely, Hotel Manager
Room infested with roaches and smelled of smoke; refund denied.
Business reply on Google
Dear Martena, I am sorry to learn about all the inconvenience you had to endure. We care about your experience, and I realize no words can change your feelings of disappointment or the inconveniences you experienced. My sincere apologies. We will address all the negative points that bothered your stay and our standards. Our request is to consider this as an odd happening and visit us again. Sincerely, Hotel Manager
Hotel had strong garbage smell, dirty hallways, rats, and roaches in room
Business reply on Google
Dear Jeanpaul Bellingrodt, We appreciate you sharing your feedback. We understand your concerns regarding cleanliness and exterior conditions and will address them with the appropriate teams. We remain committed to improving our guest experience and hope to welcome you back for a better stay in the future. Sincerely, Hotel Manager
Hotel overrun by bikers, creating unsafe and chaotic environment
Business reply on Google
Dear Chantal, We appreciate your feedback and are pleased you found our front desk team friendly. We understand your concerns regarding the atmosphere during your visit. Our team strives to provide a comfortable environment for all guests, and your comments have been shared with the appropriate teams for review. We hope you will consider visiting us again. Sincerely, Hotel Manager
Hotel provided multiple dirty, bug-infested rooms and rude staff.
Business reply on Google
Dear Guest, We appreciate you sharing your experience and the opportunity to review your concerns. We have noted your feedback regarding room conditions and service interactions and will address these matters with the appropriate teams. We welcome you to visit our hotel once again. Sincerely, Hotel Manager
Customer received a different room than advertised and paid for.
Business reply on Google
Dear Sean, I am sorry to hear that we did not meet your expectations in several areas. My apologies for all the inconveniences. We take our guests' comments very seriously. Our team has noted the issues and is working to improve the problem areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely, Hotel Manager
Room was musty and damp; shower was slippery and unsafe
Business reply on Google
Dear Traci, We sincerely apologize for your subpar experience at our property. This is unusual compared to what our guests have with us. We are actively investigating your feedback and will take prompt action. I hope you will give us a chance to make it better for you. Sincerely, Hotel Manager
Hotel manager refused refund after guest felt unsafe due to other guests
Business reply on Google
Dear Guest, We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements based on your feedback. Looking forward to welcoming you back, and we are confident that you will see a better version of us then. Sincerely, Hotel Manager
Bed bugs and poor housekeeping at hotel
Business reply on Google
Dear Areno Kirkendo, We are glad you recognized the excellent security on site. We have noted your serious concerns regarding housekeeping consistency, pest issues, and front desk responsiveness and are addressing them with the appropriate teams to improve overall guest experience. Sincerely, Hotel Manager
Hotel rooms smell of smoke and mold, bedding stained, bathrooms dirty, manager aggressive
Business reply on Google
Dear Cheryl Twyman, We take concerns regarding cleanliness, comfort, and staff behavior seriously and will review these matters with our team to improve guest experience and safety standards moving forward. Sincerely, Hotel Manager
Filthy rooms, pests, unclean linens, and unhelpful management
Business reply on Google
Dear Chris Jankowski, We take comments regarding cleanliness, room condition, and service interactions seriously and will share them with our team for review. Guest comfort and hospitality standards remain our priority. Sincerely, Hotel Manager
Unclean room and suspicious activity in the parking lot
Business reply on Google
Dear Jarelys Encarnacion, We note your concerns regarding surroundings and overall perception of the area and property. Guest comfort and safety standards remain important and are continually reviewed. Sincerely, Hotel Manager
Hotel was dirty and smelled bad, with noisy guests at night.
Business reply on Google
Dear Hannah , We appreciate you sharing your detailed feedback regarding your stay. Your comments about cleanliness, odors, breakfast quality, and nighttime noise disturbances have been noted and will be reviewed with the appropriate teams as we continue working to improve the overall guest experience. We are pleased to hear the AC worked well during your visit. Sincerely, Hotel Manager
Manager discriminated against customer with service dog and harassed family
Business reply on Google
Dear Patrick Jackson, Guest experience concerns of this nature are taken seriously, particularly when it comes to respectful treatment, accessibility accommodations, and adherence to applicable regulations. Hospitality is built on inclusivity, dignity, and professional conduct for every individual. Clear communication, consistent service standards, and a welcoming environment are fundamental expectations within the brand experience. Feedback like yours is reviewed as part of ongoing efforts to reinforce training, strengthen guest relations, and ensure a respectful and compliant stay experience for all guests. Sincerely, Hotel Manager
Hotel room and common areas were filthy, with strong odors and security concerns.
Business reply on Google
Dear Galor Yefet, We are very sorry to hear about the serious concerns you experienced during your stay, including cleanliness issues, noise disturbances, maintenance problems, and your concerns regarding safety and service responsiveness. This is not the standard we aim to provide, and your feedback is being taken very seriously for immediate review and corrective action with our team. Sincerely, Hotel Manager
Unacceptable room conditions and unsafe hotel environment
Business reply on Google
Dear Yimerki, Thank you for your feedback. We are truly sorry to hear about your experience, as the conditions and concerns you described are not reflective of the standards we strive to maintain. Cleanliness and guest safety are top priorities, and we regret that your room and the surrounding environment did not meet expectations. While we understand that arriving late with children limited your options that evening, we wish we had been given the opportunity to address your concerns during your stay. We also apologize if our response came across as lacking understanding, as that was not our intent. Your comments have been shared with management for immediate review and corrective action, particularly regarding housekeeping, pest control, and overall guest safety. Sincerely, Hotel Manager
Rude staff, missing amenities, dirty facilities, and broken laundry machines
Business reply on Google
Dear Wanie 2U, Thank you for sharing your detailed feedback. We are glad to know you appreciated the free parking, spacious room, and the assistance provided by our team member Sandy. We are very sorry to hear about the service concerns, housekeeping issues, laundry problems, and breakfast experience you described. Your comments are important and will be carefully reviewed with our team to address service consistency, cleanliness, and maintenance standards. We appreciate your input as it helps us improve the guest experience. Sincerely, Hotel Manager
Manager refused reservation, yelled at customer, and offered no help.
Business reply on Google
Dear Amy, Thank you for sharing this experience. We are very sorry to hear about the challenges you faced, especially after arriving late in the evening with your family and having a confirmed reservation. This situation sounds extremely stressful, and we regret that you felt unsupported and spoken to in a way that did not reflect the level of professionalism guests deserve. Your comments regarding communication, reservation handling, and the interaction at the front desk are deeply concerning and will be reviewed with urgency. We understand how important it is for guests to feel respected, assisted, and accommodated, particularly during busy event weekends, and we are sorry this was not your experience. Your feedback is valuable, and we appreciate you bringing these issues to our attention so we can address them and work toward a more reliable and respectful process for all guests. Sincerely, Hotel Manager
Manager was rude and unhelpful regarding checkout date adjustment
Business reply on Google
Thank you for taking the time to share your feedback. I’m truly sorry to hear about the experience you described, and I understand how upsetting this must have been—especially while traveling with your daughter. No guest should ever feel uncomfortable or unsupported during their stay. We take concerns about communication and professionalism very seriously. What you described is not the level of service we aim to provide, and I apologize for the frustration you encountered while trying to adjust your reservation. Your comments have been shared with our leadership team so we can address this internally and ensure our service reflects the standards of the Best Western brand. I’m glad to hear that Best Western customer care was able to assist you with alternate accommodations, and I appreciate you bringing this matter to our attention. If you would like us to review your reservation details further or discuss your experience directly, we would be more than willing to help. Thank you again for your feedback, and we hope you’ll consider giving us another opportunity in the future to provide a much better experience.
Room was dirty with unswept floors and dirty towels