Best Western Suites Near Opryland
🏨 Hotels & Travel · Nashville
total experiences
replied on google
Most reported issues
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Experiences
Hotel was dirty, old, and outdated with uncaring staff
Front desk staff unhelpful with room issue; no coffee in room.
Mold in shower and on refrigerator seal; broken bed
Room repair not done promptly; room was too dark.
Room had broken faucet, water damage, unemptied trash, and concave mattress
Mattress stained with blood or vomit
Manager overcharged for extra night and threatened more charges
Room had sewage smell, dirty pillows, and bed bugs
Roaches in room, denied refund after checking out early
Customer suffered anaphylactic reaction to bed bugs in hotel room
Hotel refused refund despite no services being utilized
Hotel room had multiple issues including AC, mattress, and cleanliness.
Business reply on Google
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 615-902-9940. Sincerely, Front Desk
Ants in room, downgraded room, and manager refused discount.
Ants in room, rude staff, and unhelpful response
Hotel refused refund after bed bug discovery and failed to issue it
Hotel gave away accessible room, manager was rude and cancelled reservation
Hotel room had bedbugs, causing bites and forcing a hotel change
Unexpected price increase and mold in the room
Moldy smell, dirty rag, poor service, and car break-ins
Hotel pool closed, key card malfunctioned, staff unhelpful, vending machine out of order.