Big Sandy Superstore
💻 Tech Services · Columbus
total experiences
replied on google
Most reported issues
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Experiences
Employees were inattentive and unprofessional while using their phones.
Business reply on Google
We apologize for the lack of assistance and service you experienced during your visit. Thank you for bringing this to our attention; we will work to improve our customer service.
Delivery staff were unprofessional and failed to install furniture correctly.
Business reply on Google
We apologize for the distressing experience you and your husband have faced with our service and delivery team. Thank you for bringing these serious issues to our attention; we will address them internally and strive to improve our service and accountability.
Delivery failed due to incorrect contact information and missing furniture components.
Business reply on Google
We apologize for the communication issues and delivery problems you experienced. Thank you for bringing this to our attention; we will work to address these concerns and improve our service.
The delivered mattress does not match the showroom model's firmness.
Business reply on Google
We apologize for the issues you've faced with your mattress exchange and the lack of follow-up from our team. Thank you for bringing this to our attention; we will work to address these concerns and improve our service.
Couch delivery is significantly delayed with poor communication from staff.
Business reply on Google
We apologize for the delay and lack of communication regarding your couch order. Thank you for bringing this to our attention; we will work to improve our service and provide updates.
Store failed to honor price match and ghosted the customer.
Business reply on Google
We apologize for the pricing issue and lack of follow-up you experienced. Thank you for bringing this to our attention; we will work to improve our service.
Defective couch features and poor customer service regarding repairs and refunds.
Business reply on Google
We apologize for the issues you've experienced with your couch and the delays in resolving them. Thank you for bringing this to our attention; we will work to address these concerns and improve our service.
Improper appliance installation caused home flooding and lack of customer support.
customer failed to receive promised rebate information after multiple follow-ups
Poor communication and coordination regarding phone support and delivery scheduling.
Technicians performed unprofessional assembly and staff ignored missing parts request.
Furniture delivery was incomplete, delayed, and arrived with missing parts.
new refrigerator arrived damaged and repair service remains incomplete
Misleading sales terms regarding extended warranty store credit usage
delivery delayed due to staff error and damaged product
Delivery team caused property damage and failed to complete appliance installation.
Store failed to honor price match and delivered damaged appliances.
Defective couch with unresolved warranty claims and poor repair service
Business reply on Google
James, please reach out to me so I can try to help get this situation rectified with your chaise that is sagging. I tried to find the order but I have be unsuccessful. The phone number to the store is 614-430-8962. - Big Sandy Polaris GM Syndi
Delivery was significantly delayed and the appliance arrived damaged
Business reply on Google
Andy, I am very sorry for your experience. It is unacceptable the treatment you got from the management team and I will be working to better all communication. I did reach out and talk to you and just want to reiterate that I am sorry for the experience.- Big Sandy Superstore GM Syndi
Incorrect appliance deliveries, missing parts, and damaged items with poor support.
Business reply on Google
We deeply regret to hear about the issues you've faced with your orders and the service you received; this is not the level of satisfaction we aim for. Please rest assured, we take your feedback seriously and will address these concerns diligently.