Blake Charles Salon
💅 Beauty & Spa · San Francisco
total experiences
replied on google
Most reported issues
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Experiences
Hair highlights were not natural-looking and faded quickly
Business reply on Google
Thank you for sharing your experience. We regret to hear that the service did not meet your expectations and that the cost was not communicated clearly. Your feedback is valuable, and we will use it to improve our services and communication. We encourage you to reach out to us directly to discuss your concerns further.
Hair blowout did not hold and customer feedback was ignored.
Business reply on Google
Hi Valentina, Thank you for taking the time to share your feedback. We’re truly sorry your experience didn’t leave you feeling the way it should have. We’re glad to hear your stylist was kind and pleasant, that means a great deal to us. During your visit, we took a thoughtful approach to your color to create a richer, more even result, along with a conditioning treatment and a soft, styled finish based on your preference. We also removed your previous gel polish at no charge to make your visit more seamless. We do want to note that we didn’t receive any feedback following your appointment prior to this review. We’re not sure what happened there…we wish we had the opportunity to address your concerns sooner. We also sincerely apologize that your overall experience did not meet expectations. That’s not the level of care we strive for. Warmly, Blake Charles Salon
Rude customer service at the front desk
Business reply on Google
Thank you for sharing your feedback. We're glad to hear you were pleased with your stylist, but we're sorry to learn about your experience with our front desk team. We take customer service seriously and will address this internally to ensure a more welcoming environment for all our guests. Your input is valuable to us.
Hairdresser damaged customer's hair by using improper techniques.
Business reply on Google
Thank you for taking the time to share your experience. I’m truly sorry that your visit did not meet your expectations, as this is never the experience we want for our guests. A thorough consultation is extremely important to us, and it’s clear we fell short in making you feel fully heard and comfortable. I do want to note that arriving late did compress the appointment, and while our stylist was trying to accommodate you, we should have rescheduled rather than move forward without clarity or without a consultation. That responsibility is on us. I did leave you a voicemail and was hoping to connect directly, but I haven’t heard back yet. When you have a moment, please feel free to call the salon or reply here so we can speak personally and work toward a resolution.
Stylist did not cut hair as requested, resulting in disappointment.
Business reply on Google
Hi Beth, We are so sorry we missed this review. We're looking into this and will be in touch.
Unfair recycling fee added to eyebrow service
Stylist damaged hair with bleach and neglected client during appointment.
Business reply on Google
Hi Pegah, Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations, as we take pride in providing a professional and attentive service to every client. We would like to offer some clarification regarding your visit so that others reading your review have a clear understanding of what took place. Prior to your appointment, we completed a full in-person consultation with you and your partner. During that consultation we discussed your concerns about your previous haircut, your desire for a warm balayage, your hair history, and your beauty budget. We also reviewed pricing options, including the difference between booking with a senior stylist or junior stylist, and we explained that a blow-dry or haircut would need to be booked separately if desired. At your appointment, a full balayage was performed. The application took approximately 90 minutes, and during processing your color was monitored multiple times by both your stylist and the assistant to ensure it lifted evenly and safely. You were not left unattended during the bleaching process; you were seated at the stylist’s station while she assisted another
Hair color was not as requested and bleach was left on too long
Business reply on Google
Thank you for sharing your experience. We're sorry to hear that your color service did not meet your expectations. We appreciate your feedback and will use it to improve our services. It's great to know that you were pleased with the haircut. Please feel free to reach out to us directly to discuss your experience further.
Hair color service was unsatisfactory and expensive.
Hair blowout did not last; salon refused to fix it.
Poor service for the price paid
Business reply on Google
Hello! Blake would like to reschedule our to you personally. Can you please give us a call or email us at [email protected]?
Unexpected charges for blow dry and recycling added to the bill
Hair color did not match discussed goals; toner unevenly applied
Haircut did not match request
Business reply on Google
Hello! We’re sorry you didn’t love your haircut. Our haircuts range from $125-$220 depending on the hairstylist. Since you don’t have a name attached to your Google profile, could you please reach out to the salon so management or Blake can speak to you about your experience?
Customer left to self-dry hair after highlight service
Business reply on Google
Thank you for your feedback. We’re sorry to hear about your experience. We always want our guests to feel fully taken care of, and it’s clear we missed the mark. Blow-dry service is something we’ve been improving to include with most stylists. Some of our team members specialize in color only, which is why a blow-dry isn't always included unless it’s added during booking (online or by phone, where our team is trained to mention it). We’d normally reach out to you personally, but we don’t have your name. Please feel free to contact us directly—we’d love the chance to make it right.
Hair damaged and discolored by salon service
Business reply on Google
Hi Nadia, Thank you for taking the time to share your experience. We genuinely value feedback, as it helps us continuously improve and provide the best possible service to all of our clients. First and foremost, we want to sincerely apologize that your experience did not meet your expectations. Our team works diligently to ensure that every client leaves our salon feeling confident and happy with their hair, so it’s disheartening to hear that this was not the case for you. We take your concerns very seriously and understand how important your hair is to you. While we made multiple efforts during your visit to address your concerns, we are truly sorry that the results were not what you had hoped for. We deeply regret any distress or damage you feel has occurred and wish we could have better met your expectations. It was never our intention to disappoint you, and we refunded your service as a gesture of accountability for your dissatisfaction. While we understand this doesn’t reverse your experience, we hope it demonstrates our commitment to making things right. We also want to acknowledge that consultations are an important step in ensuring the right fit between a client’s desired o
Stylist ruined hair by improper use of texturizing scissors
Waited 40 minutes past appointment time without receiving service
Business reply on Google
Thank you for taking the time to share your feedback. We sincerely apologize for the delay you experienced during your visit with Angela. While Angela did communicate that the previous appointment took longer than expected due to a transformation service, we understand that waiting past your appointment time was inconvenient, and we regret that this impacted your schedule. We strive to provide exceptional service to all of our clients, and we truly appreciate your patience in this instance. Angela did reach out to you personally to try to resolve the situation, as we truly value your time and experience. Please feel free to reach out directly if you’d like to discuss further.
Hair colorist did a poor job, resulting in an undesirable look.
Business reply on Google
There is only 1 hair colorist who matches your description and we don’t see anyone with “Shiang” as a name on our calendar. Normally, if a client is upset we would reach out to you and offer to fix it for you. When did you come into the salon?
Haircut and beard trim were poorly done