Blue Wash Express Car Wash

Business reply on Google

Hi Marcos, Sorry for the inconvenience. There is a power outage across Sepulveda Boulevard. You can look it up. Unfortunately, all businesses have been closed. We should be back up and running tomorrow. Thank you for understanding

Business reply on Google

Hi Adam, we are sorry to hear about your frustration, but we want to clarify a few things regarding your visit. Our manager, Tristen, actually ran your vehicle through the wash three times to try and accommodate you, which goes beyond our standard membership policy of ONE Platinum wash per day. Our automated equipment is routinely maintained and operating perfectly. However, for safety and efficiency, vehicles must be spaced at standard intervals, which means we cannot offer exclusive access to the tunnel with no other cars around. We value your membership and hope this clears up our operational procedure

Business reply on Google

Hey Moody, we sincerely apologize for the overcharge you experienced at our Sherman Oaks location. We are not exactly sure what happened here, but we wonder if the wrong button might have been pressed at the pay station. Regardless, we can always take care of these issues for you on our end, so please just reach out to us directly next time. We would love to hear more about your experience so we can improve and understand exactly what happened. Please email us at [email protected] with your information. Thank you.

Business reply on Google

Hi Soulmaz, we sincerely apologize for the stressful experience you had at our Sherman Oaks location. We take incidents like this very seriously. However, after conducting a thorough investigation and reviewing the security footage, we cannot accept responsibility for the damage to your tire. The footage confirms that our employees guided you correctly and exactly according to our safety protocols, which includes instructing you to keep your vehicle in neutral. The video shows that your car was put into 'Drive' and the gas pedal was pressed toward the end of the tunnel, which is what led to the tire puncture. We have successfully and safely washed hundreds of thousands of cars without an issue like this ever occurring, as long as the vehicle remains in neutral. While we understand you are frustrated by the situation and the cost of the tire, we cannot cover damages caused by a driver overriding our safety instructions. Thank you for your attention to this matter. We hope you might give us another chance in the future so we can provide you with a seamless, 5-star experience.

Business reply on Google

Hi Ricky, we are incredibly sorry for this frustrating situation. It is completely unacceptable that you were charged for a membership you already canceled in person, especially since you have already moved out of state. We understand how incredibly stressful it is to deal with unexpected charges and to have difficulty reaching our team by phone. We want to fix this for you immediately. Please email our management team directly at [email protected] with your contact information and your vehicle's license plate number. We will look up your account history right away, get this billing issue sorted out, and ensure no further charges occur. We truly apologize for the massive inconvenience and look forward to resolving this for you as quickly as possible

Business reply on Google

Hi Jesse, we are sorry to hear about your frustration, but are you absolutely sure you have the correct car wash? We have checked our system and have no record of this incident ever being reported to our team. Furthermore, it is actually impossible for our equipment to cause the type of damage you are describing. We invest heavily in extremely high-quality, soft cloth materials that are specifically designed to safely wash and protect your vehicle's paint. As you can clearly see from our other reviews, we simply do not have issues like this at our facility. We take the safety of our customers' vehicles very seriously, and we are completely confident this damage did not occur at our wash.

Business reply on Google

Hi Aaron, we are so sorry about this. This is absolutely not how we handle truck bed situations. We want to make this right for you right away. Please email us directly at [email protected] with your contact information, and management will get back to you immediately to resolve this. We truly apologize for the frustration and hope to hear from you very soon.

Business reply on Google

Dear Daniel, Thank you for reaching out to us. We are very sorry for the frustration you experienced regarding your new vehicle and your interaction with our on-site team. We take all damage claims seriously, and as you requested, we have completed a full investigation into your visit on the morning of March 5th. Our wash utilizes high-tech cloth equipment and brushes that are specifically designed to be entirely safe and not scratch cars or rims. Following your report, we inspected the tunnel and confirmed that all machines were working perfectly. Additionally, we washed hundreds of cars that day and received zero other reports of scratches or damage. Because of how our track systems operate, if our equipment had caused a scratch to your front right rim, it would have also scratched your rear right rim in the exact same spot as the vehicle moved through the tunnel. Because our equipment was functioning properly and safely, we must conclude that this damage did not occur inside our wash. We understand this is not the resolution you were hoping for. If you have any further questions or wish to discuss this further, please feel free to email our management team directly at shermanoak

Business reply on Google

Hi Andres, thank you for your feedback. We are glad you enjoyed the free vacuums and blower, but we are disappointed to hear the wash itself didn't get your car clean. We honestly don't hear many complaints like this, so we would love to see exactly what went wrong. Please email us at [email protected] so we can review the camera footage and make sure all equipment was functioning properly during your visit. Your car deserves 5-star service and so do you!

Business reply on Google

Hi Joseph, we are truly sorry to hear about your experience and the frustration caused by the lack of response. We take claims of damage very seriously at Blue Wash Express. We have searched our records, but unfortunately, we never received your previous emails regarding this incident. We want to get to the bottom of what happened immediately. Please email us directly at [email protected] so we can resolve this matter with you as soon as possible. Thank you.

Business reply on Google

Hi, Thank you for taking the time to share your feedback. We’re very sorry for any confusion or inconvenience during your visit. Our team has been instructed to kindly remind guests that the vacuums are reserved for paying customers, as they’re complimentary with the purchase of a wash. Otherwise, we’d have people coming in just to vacuum without washing, which takes away spaces from actual customers. We hope you understand and come back to see us again soon. We truly appreciate your support and look forward to giving you another great experience.

Business reply on Google

Hi Joe, We are very sorry for your frustration. We have conducted a full search of our systems and point of sale records and do not have any record of a membership or payment under your name at this location. We have been trying to trace this for weeks and still cannot locate an account tied to a charge here, which makes us concerned there may have been a mix-up with a different car wash. Please email a photo or screenshot of the credit card charge that shows the merchant name and date to [email protected] so we can verify and resolve this immediately. If a charge was made to our business, we will refund it right away. Without a record of payment, we are unable to confirm an active membership in our system. We also want to be clear that we expect respectful interactions at all times. Our team is here to help every customer, and we do not tolerate rude language from staff or toward staff. If you share the charge details, we will review everything and follow up promptly to make this right.

Business reply on Google

Hi Edgar, We are very sorry to read your comments. After checking all of our cameras and speaking with every staff member, we have no record of you ever visiting our location. We believe there may have been a mix-up with another car wash. We would be happy to welcome you to Blue Wash Express Sherman Oaks anytime so you can experience our service firsthand. Thank you for sharing your thoughts, and we hope to see you soon.

Business reply on Google

Hi Dixon, We’re very sorry for the misunderstanding regarding your coupon. We spoke with Allen and want to clarify that the coupon you had is for $5 off our Platinum wash, which is normally $20. That makes the final price $15 for our very best wash package. Ironically, at the same time we’re also running an opening special where you can sign up for a membership at just $5 for the first month before it goes to the regular price in the second month. We’re sorry for the confusion and appreciate your patience as we get this new location up and running. Please email us at [email protected] with your info so we can get to the bottom of this and see how we can make it right for you.

Business reply on Google

Hi Erika, Thank you for sharing your experience and suggestions. We are an express wash and use some of the best equipment, blowers, and dryers available in the market, so it comes as a surprise to hear about the issues you mentioned. This is the first time we have received feedback like this, and we truly appreciate you taking the time to let us know. We’d love for you to try our Platinum wash, which includes our world-famous Dry N’ Shine for an even better drying result. Many of our customers enjoy the spotless finish it provides. We value your feedback and hope to have the chance to welcome you back soon so we can give you the 5-star experience we strive for at Blue Wash Express Sherman Oaks.

Business reply on Google

Hi Jay, We’re very sorry for your experience and for not communicating our cross bar policy beforehand. We turn off the top brush in these cases to ensure your safety and protect your vehicle from potential damage. We’d like to make this right and look into what happened with your wash. Please email us at [email protected] so we can follow up directly. Your feedback is important, and we appreciate you bringing this to our attention.

Business reply on Google

Hi Josh, Thank you for sharing your detailed feedback—we’re glad you liked the facility and vacuums but truly sorry the wash didn’t meet expectations. This is the first we’re hearing about an issue like this, and we’d love more information so we can look into it and ensure a 5-star experience next time. Please email us at [email protected] with your contact information and visit details so we can investigate further and make things right. We appreciate you bringing this to our attention.