BMW Seattle Service Center
🚗 Auto & Repair · Seattle
total experiences
replied on google
Most reported issues
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Experiences
Long wait times and suspected upselling attempts for car service.
Business reply on Google
Hello, I am happy to help in any way possible and would sincerely appreciate more information regarding your experience. However, I'm unable to locate any customer information in our system based on the name associated with this review. If you could please reach out to us directly, we’d be more than happy to look into this further and assist you. Sincerely, Tony Watkins | Service Manager
Scheduling an appointment was difficult due to unhelpful bot.
Business reply on Google
Hello, I am happy to help in any way possible and would sincerely appreciate more information regarding your experience. However, I'm unable to locate any customer information in our system based on the name associated with this review. If you could please reach out to us directly, we’d be more than happy to look into this further and assist you. Sincerely, Tony Watkins | Service Manager
Steering pulls left and low tire pressure after service
Business reply on Google
Thank you for sharing your experience, Sachin. I understand your concerns regarding the wheel alignment and balancing service. Your feedback is important, and I appreciate you bringing this to our attention. I encourage you to contact us directly at BMW Seattle so we can discuss these issues further. I value your input, and we are committed to maintaining our high standards. Sincerely, Tony Watkins | Service Manager
Service center overcharged for unnecessary repairs
Business reply on Google
Thank you for sharing your experience, Lauren. I understand your concerns about service recommendations and cost estimates, and how important it is to feel confident in the guidance you receive. At BMW Seattle, we aim to provide thorough assessments and attentive service to help customers make informed decisions about their vehicles. If you'd like to talk more about your recent visit, please feel free to contact us directly. We are committed to providing clear communication, dependable service, and a positive experience for every customer who entrusts us with their vehicle. Sincerely, Tony Watkins | Service Manager
BMW Seattle Service Center used bait and switch tactics and exaggerated repairs.
Business reply on Google
Bah, thank you for taking the time to leave this review. We appreciate your feedback regarding our communication of the recommended services. Our trained BMW technicians did share a multi-point inspection breaking down the recommended repairs to ensure you were informed of the status of your vehicle. Our intention was not to make you feel as though these repairs were required, but simply to give you the tools to keep your vehicle at optimum standards. Regarding the issue with your oil leak, our team simply wanted you to be informed about the status of your vehicle. Our goal is to keep you safe and informed, and we wanted to ensure you were aware of the leakage so you could stay alert and expedite the repairs if you see fit. While the leak repair was declined by your warranty company, it is not uncommon for this to happen if your warranty company determines it is not at a critical level as they assess it. If you would like to discuss this further with our service team, you are always welcome to reach out to us directly. Thank you again for your feedback and your business. Sincerely, Tony Watkins | Service Manager
Staff refused service despite appointment, made customer wait unnecessarily.
Business reply on Google
Thank you for sharing your experience with us, Rob. I appreciate your feedback as it helps us improve our services at BMW Seattle. I understand your frustration regarding the delay during your pre-scheduled oil service and the interaction you had with our team. We strive to provide timely and attentive service, and it seems we missed the mark during your visit. I encourage you to reach out to me directly to discuss your experience further. Thank you again for your input, and we hope to have the opportunity to serve you better in the future. Sincerely, Tony Watkins | Service Manager
Battery issue unresolved after service, charged for no fix
Business reply on Google
Thank you for taking the time to share your experience with us, Wang. I understand your concerns regarding the battery service and the difficulty in reaching our team. I appreciate your feedback and would like the chance to address this matter directly. Please feel free to contact me at BMW Seattle at your convenience. Your satisfaction is very important to us. Sincerely, Tony Watkins | Service Manager
Overpriced service and lack of transparency regarding charges.
Business reply on Google
Thank you for sharing your experience with our service department, Timothy. We aim to provide the highest standards in service at BMW Seattle, which is why we informed you of the costs of the services up front to ensure full transparency. We also only charged you half of the usual rate for your vehicle check inspection as a gesture of good will, so we are disappointed to see this review from you. Our team is dedicated to customer satisfaction, and we pride ourselves on a very competitive labor rate for the dealers in our area. If you would like to discuss this further, please feel free to contact us directly. Sincerely, Tony Watkins | Service Manager
Car not serviced despite appointment, wasting customer's time
Business reply on Google
Thank you for sharing your experience, Slava. I understand your concerns regarding the lack of updates and the delay in addressing your vehicle. At BMW Seattle, we aim to manage appointments with clear communication and timely service, and we appreciate your feedback as it helps us identify areas for improvement. Please feel free to reach out to us directly to discuss this matter further. Your satisfaction is important to us. Sincerely, Tony Watkins | Service Manager
Service center refused warranty repair and tried to charge for software update
Business reply on Google
Thank you for sharing your feedback with us, Faraaz. I appreciate you bringing this to our attention, however, I am not seeing any records in our system about the experience you have described or the service adviser you spoke with. I would like to discuss your experience in more detail with you so I can fully understand what took place during your visit to help make sure a similar situation does not happen again moving forward. Please contact me at your earliest convenience. Sincerely, Tony Watkins | Service Manager
Online booking system does not check parts availability for recall service.
Business reply on Google
Thank you for sharing your experience, Eduardo. We understand your concerns regarding the online booking system and the availability of parts for recall services. Your feedback is valuable for us as we strive to improve our processes at BMW Seattle. I encourage you to contact me directly so we can discuss this matter further and work towards a resolution. Sincerely, Tony Watkins | Service Manager
Service advisor was rude and criticized customer personally
Business reply on Google
Thank you for providing us with your feedback. However, we are unable to look up your information in our system bases of the information we currently have. Please contact me at your earliest convenience so we can discuss your experience, and I can take down the necessary information needed to properly investigate this matter. Sincerely, Tony Watkins | Service Manager
Overcharging for diagnostics and repairs, adding unrequested services
Business reply on Google
We appreciate you taking the time to reach out to us. We are currently looking into this matter and will be in touch shortly.
Service center refused recall reimbursement and left oil cap loose
Business reply on Google
Thank you for sharing your feedback with us. I apologize for the inconvenience this situation has caused you. We always work with our clients on any TRED related concerns as it is in our best interest to do so for our customers and our benefit. Any information requested for any TRED reimbursables comes from the manufacturer as well as the approval. We are not certain what occurred incorrectly in the communication in your case. As for the recall you mentioned, the recall that was issued was for the software only and not the starter motor itself which was determined by BMW of North America. If you would like to discuss any of these matters further, please feel free to contact me directly. Again, I apologize for any inconvenience these matters caused. Sincerely, London Agrawal | General Manager
Car serviced, but work not done, parts missing, and mileage added.
Business reply on Google
Thank you for sharing your thoughts and feedback with us, Laura. I strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to me directly at your earliest convenience. Sincerely, Tony Watkins | Service Manager
Customer unable to cancel insurance and get refund due to staff unresponsiveness.
Business reply on Google
Thank you for providing us with your feedback, Lixuan. I appreciate you bringing this to our attention and taking the time to speak with us on the matter to get this resolved. As we discussed the cancelation is in progress and again, we apologize for any delays. If there is anything else you would like to discuss, please feel free to contact me directly. Sincerely, Adam Newbold | General Sales Manager
Business damaged customer's car wheel and erased dashcam footage.
Business reply on Google
Thank you for your feedback, Alan. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, Shannon Travis | Service Manager
Poor communication and lack of service at dealership
Business reply on Google
Rebecca, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Shannon Travis | Service Manager
Car wash service incomplete and car still dirty
Business reply on Google
Robin, that is disappointing to hear on your experience with the hand wash, thank you for the feedback, please contact us at your convenience so we can discuss and look to improve our process where possible Sincerely, Shannon Travis | Service Manager
Car malfunctioned after routine service due to cracked sparkplug
Business reply on Google
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. We offered you a discount and your car was out of warranty. Sincerely, Shannon Travis | Service Manager